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Delete a denied access request permanetly, so a new user can use this email address

Sebastian Müller_4ramtb

Hello,

I have a coworker already registered in JIRA with an email address (A). He also required access with another email address (B). I denied this new request.

I want him to use email address (B) with the current account. He can't change it, because the system says, the email is already in use.

How do I solve that?

Accepted answers

Nic Brough -Adaptavist-

I'm a little confused - solve what?

Your user is using an email address B which you've allowed into your Cloud system. What is the problem with that?

All comments

Nic Brough -Adaptavist-

I'm a little confused - solve what?

Your user is using an email address B which you've allowed into your Cloud system. What is the problem with that?

Sebastian Müller_4ramtb

Sorry for the confusion.

My problem is, that I denied the new registration of the user with email address B. And now the existing (with all it's issue history I want to keep) user can't change A to B because of the denial.

Nic Brough -Adaptavist-

The "denial" is not recorded or logged, it's not blocking anything. All you have to do is let B in again - re-add them to the system.

Sebastian Müller_4ramtb

correct. Or delete B and work with A.

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