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Our whole Confluence is down and we cannot update our billing details, I need help

Kirsty Power

This morning we saw this..

Screenshot 2020-11-16 at 07.47.55.png

We believe it is due to our card expiring, however none of the admins can access to update this, it is asking us to create a new account. We use both confluence and jira - right now it is stopping us being able to do work.

Anyone know of a way to get a faster support resolution?

Accepted answers

Liam Green

Hi @Kirsty Power

Welcome to the Community.

If you use the below link you can contact Atlassian directly - they're usually quite quick to help:

https://support.atlassian.com/contact/#/

Hope that helps,

Regards, Liam

All comments

Liam Green

Hi @Kirsty Power

Welcome to the Community.

If you use the below link you can contact Atlassian directly - they're usually quite quick to help:

https://support.atlassian.com/contact/#/

Hope that helps,

Regards, Liam

Kirsty Power

Thank you Liam, I have emailed them, still waiting for a response but it is causing us problems as a business now so will try emailing again.

Liam Green

Hi Kirsty.

My only other suggestion in the mean time, is to make sure your Site Admin, not just a project admin, is trying to log in. If it is a Site Admin, make sure they clear their cache before trying to log in.

Kirsty Power

Thank you Liam, we have tried that too

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