Is there a maximum limit on the number of projects you can set up in JSM?

Jay Rajaram

We've hit a limitation with JSM - we were using the same project for multiple customers but the max number of SLA within a project is only 60 so we are splitting the customers across multiple projects. So,I want to know how many projects can be set up in JSM.

Walter Buggenhout

Hi @Jay Rajaram,

There is no limit on the number of projects. You can go as crazy as you like.

Have a look though into the way you manage access to those projects and take some time to think through the way you want to separate things. Also - maybe take some time to see if you can't consolidate some of you SLA's into defaults and (some, limited) exceptions. 60 different SLA's sounds like a situation that's hard to handle, even aside of the tooling.