I have been recreating my helpdesk rules in the new automation suite offered by Jira but I have been unable to find a working configuration to replicate one of those rules. My rule is designed to trigger on ticket creation. If a certain string is in the summary it should auto-assign that ticket to the agent who created that ticket. This produces the following errors: * The actor is Automation for Jira - (User 'xxx...' cannot be assigned issues. (assignee))* I would be the assignee and have full site admin permissions * Actor is the user who triggered this rule - Error assigning issues (Forbidden) * I am Actor - Error assigning issues (Forbidden) I have tried automation editing the assignee fields, changing it to pull assignee from the issue creator, and various other mechanical automation changes. Nothing appears to work. I would greatly appreciate any advice or recommendations to fix this. Thanks, Chris

Hi @Chris Koehler , On your permisson scheme, are you set/part of the users who can * assign issues * be assignable user ? Site admin does not automatically mean you are also allowed permission within a project.

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Auto assign on ticket creation: Error assigning issues (Forbidden)

Chris Koehler_db6l5i

I have been recreating my helpdesk rules in the new automation suite offered by Jira but I have been unable to find a working configuration to replicate one of those rules.

My rule is designed to trigger on ticket creation. If a certain string is in the summary it should auto-assign that ticket to the agent who created that ticket. This produces the following errors:

The actor is Automation for Jira - (User 'xxx...' cannot be assigned issues. (assignee))
- I would be the assignee and have full site admin permissions
Actor is the user who triggered this rule - Error assigning issues (Forbidden)
I am Actor - Error assigning issues (Forbidden)

I have tried automation editing the assignee fields, changing it to pull assignee from the issue creator, and various other mechanical automation changes. Nothing appears to work.

I would greatly appreciate any advice or recommendations to fix this.

Thanks,

Chris

Accepted answers

Dirk Ronsmans

Hi @Chris Koehler ,

On your permisson scheme, are you set/part of the users who can

assign issues
be assignable user

Site admin does not automatically mean you are also allowed permission within a project.

All comments

Dirk Ronsmans

Hi @Chris Koehler ,

On your permisson scheme, are you set/part of the users who can

assign issues
be assignable user

Site admin does not automatically mean you are also allowed permission within a project.

Chris Koehler_db6l5i

Hello @Dirk Ronsmans

Yes, I have just double-checked via the permissions helper that I have permissions to both assign issues and be assigned issues for this project and ticket in question.

Dirk Ronsmans

Any chance you can screenshot the audit log for your automation and some details of your automation?

Maybe we can see something you might have missed (more eyes could be better )

If the permissions helper says it should be ok it's strange it fails of course.

Chris Koehler_db6l5i

Certainly! Images of this are included.

Thank you for your assistance. Jira Automation Audit log.png Auto assign rule with error.PNG

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