Cannot upload a file on Confluence

Question

Hi,

I'm trying to attach a .ppt file but keep getting the message below.

"The server is not responding. Please check that it is running."

The file size is about 1MB so, it wouldn't be the size of the attachment that blocks me uploading this file.

Can someone let me know how to resolve this?

Thanks!

Pat Fahy · Answer

I had the same error and I also had the document open in the Microsoft application. When I closed it I could load the document with no error.

Thanks

Simon Kerbel · Answer

I got this same error and realized it was because the documents were still open in Word. I closed them in Word and was able to upload via drag and drop successfully. Hopefully this will work for you.

Prashant Sangappa Shivashimpi · Answer

Hi Lee,

Could you please try to open the browsers network monitor (F12) to see the flow of the requests. The attach request is normally a POST or PUT request. Additionally, please check the .ppt file does not have too many special characters included. It would be useful if you provide more details on the error with screenshot.

BR,

Prashant.