I am creating a form for customers to be able to submit a service desk request within Jira Service Management. I created a field for the customer to select their program manager, but when the drop-down menu is selected, none of our current administrative users display (see screenshot). I am concerned that the admin won't receive the notification when the service desk request is submitted by a customer.
I notice that when I view the same page as an administrator, the appropriate users do display in the drop-down menu, but not when I am signed in as a customer. Is there a permission that I am missing?
Please advise. Thanks!
Allison
