Project settings Automation Update status by comment not working

Question

Hi,

Im not able to set some new rules in Project settings >> Automation. When I click on option "When a comment is added -> update the status", loader gif appears. Thats all. Even after 10 minutes loader is still there and nothing changes.

Console shows some error message:

{"errorMessage":null,"message":null,"warningMessages":[],"errorMessages":["Could not create ruleConfigBean for templateId: itsm_template_6"],"errors":{},"status":400}

Thank you

Miroslav Stopka

Miroslav Stopka · Answer

Hi Brydie,

a support request is already created :)  Request number is JST-612527.

Thank you,

Miroslav Stopka

bmccoy · Answer

Hi Miroslav,

That doesn't sound good!  Would it be possible for you to raise a support request so we can look into the error in more detail?

Thanks,
Brydie