Automation changes one sub-task but not the other

Lydia M

I have an automation rule: When parent is Ready for QC→ move all sub-tasks to Ready for QC. I have two subtasks, RAD and QC; both have a status "Ready for QC." The automation works for the RAD sub-task, but not the QC sub-task. I can't figure out why. Any thoughts?

Chris Buzon

Check the rule "scope", it may be set for only 1 or a specific number of projects.  That's found in rule details.

If this is set so both (or all) projects can access the rule, check the audit log for that rule - you will find the other sub-task that moved somewhere, and near that entry you should see the one that indicates why it failed.  Be warned, fail messaging can be pretty non-specific. It's just a breadcrumb to follow.