I have a queue which holds all the unassigned open tickets. I want to be able to order this by highest priority, oldest ticket as the one that then appears at the top of the list should be the one that is taken next. However, I don't appear to be able to do that. It will order either by priority OR by date, but not both.
Here is my JQL, can anyone see what I'm doing wrong?
resolution = Unresolved AND assignee is EMPTY AND status != Closed AND status != Resolved AND status != Declined ORDER BY createdDate ASC, Priority DESC
This is the outcome of that JQL
If I change the order to ORDER BY Priority DESC, createdDate ASC I get this
