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Done issues are still showing in Backlog

Ethan Rader_5uwwc8

I've read in a number of posts that issues in the far-right column are supposed to disappear from the Backlog. We have our board configured this way, but the Done issues still show there.

Additionally, is there a way to only allow issues in the far-left column to show in the backlog (similar to how Kanban works)?

Screen Shot 2020-11-05 at 9.53.23 AM.png Screen Shot 2020-11-05 at 9.49.24 AM.png

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Laurens Coppens

Hi Ethan,

Is the middle screenshot the ticket that is done?

Because that has another summary then the one in the lower screenshot.

Just to make sure that it is the correct ticket that is showing in the wrong column.

Sometimes display is effected by the resolution instead of the status, but in boards it is in fact the status so i don't think this is the issue here.

Regards,

Laurens

Laurens Coppens

Ethan,

I took another look at the screenshots and i think i understand better now.

You go to backlog and then you have a list of issues and you would expect the done issues are not in the list.

But the screen exists of 2 sections, the upper section is the sprint and the lower section is the backlog.

Your done ticket is in the upper section under the sprint, and will remain there as long as the sprint is active.

Once the sprint is complete, the sprint and done tickets will be removed from the view.

Hope this helps.

Regards,

Laurens

Ethan Rader_5uwwc8

Right. Sorry for the bad formatting. The screenshots are:

Our board settings
A screenshot of the Backlog
A screenshot of the Active Sprint

There are really 2 issues going on:

First, there are issues showing in the Backlog view that are also showing in the Active Sprint. I was using the Done tickets as an example. Our team was under the impression that any ticket not in the first column would only show in the Active Sprint view. I recognize this may not be possible (as I've read in other posts/documentation). However, the tickets in the far-right Column definitely should not be showing (https://confluence.atlassian.com/jirakb/closed-or-resolved-issues-appear-in-a-scrum-board-backlog-in-jira-server-779159078.html)

Second, there are tickets that are part of our sprint but are not showing on the board. For example we have a ticket with the status Ready for Work. That status is mapped to the second column on our board, but that ticket is only viewable in the backlog view

In both cases, the board is not working how we expect it too. Happy to share more screenshots if needed

Ethan Rader_5uwwc8

@Laurens Coppens Any extra help you can give here?

Laurens Coppens

@Ethan Rader The only think i can think of at this point is either the quick filters on top, there are jira versions where they are a bit buggy, showing disabled but actually are enabled or things like issue security, that doesn't give certain people the right to view the issues.

Could you check those 2 things?

Ethan Rader_5uwwc8

@Laurens Coppens There are no quick filters enabled, and I am an admin, and have the right permissions to view the tickets on the board.

...at this point, how do I go about submitting a bug?

Laurens Coppens

Hey Ethan,

You can open a support request on this page: https://support.atlassian.com/contact/#/

Regards,

Laurens

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