I have a question about Altassian Access and how it works with SSO and JIRA Service Desk. One of the things we want is for our corporate users to be able to hit our IT Helpdesk project portal page, submit incident tickets but automatically use their primary Windows account/identity. The purpose behind this is that when the ticket is submitted, its associated with the user's primary identity in our identity provider configured for SSO. We want to be able to bring in attributes like the user's company, department, manager, etc. We will then use these attributes to build workflows in the Service Desk Project.
Does anyone have experience with this type of functionality and see any issues or challenges with the approach. I was a little surprised that the Project portal page is by default so anonymous. We need the inbound incidents linked to the user's identity in our environment.
