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User Picker field doesn't display users in Jira Software cloud Free plan

Cheryl Neil

We have the Free plan of Jira Software Cloud product. I'm setting up a Classic project. I defined a custom field "Verifier" for a Task issue, of type User Picker (single user). When I Create an Issue, the Verifier field does not have a drop-down of users I can select from. The system field "Assignee" does have a drop-down that shows all our users.

I believe my problem is that the Free plan does not allow us to configure project permissions or roles, see https://support.atlassian.com/jira-cloud-administration/docs/permissions-and-issue-level-security-in-free-plans/

The solution appears to be to upgrade to a paid plan. Is there any other solution (workaround) to my problem, without having to buy the Standard plan (maybe it's a "user error" case and I'm not setting things up right)?

Thanks!

Accepted answers

John Funk

Hi Cheryl,

I have not used the free plan so I am not sure of what the limitations might be. However, maybe you could try linking the custom field to a group in Jira.

Go to Settings > Issues > Custom Fields and search for your field.

Then click on the 3 dots menu to the right and select Context and default values.

At the bottom under User Filtering, edit the filtering to use the jira-users group.

Give that a try and see if it works.

All comments

John Funk

Hi Cheryl,

I have not used the free plan so I am not sure of what the limitations might be. However, maybe you could try linking the custom field to a group in Jira.

Go to Settings > Issues > Custom Fields and search for your field.

Then click on the 3 dots menu to the right and select Context and default values.

At the bottom under User Filtering, edit the filtering to use the jira-users group.

Give that a try and see if it works.

Cheryl Neil

Followed your instructions. For "edit the filtering", there was no "jira-users" group to select from. What I saw:

Underneath the "Edit User Filtering" link is the text "All active users are allowed"

I clicked the link per your instructions, and a purple triangle with an exclamation point is displayed followed by "User filtering is disabled for this user picker. All active users in the system will be returned from the typeahead control."

Underneath that is an UNchecked box titled "Enable group or project role filtering." I checked the box, and got:

"Add filters" set to "Group" followed by a drop-down with the values:

administrators
atlassian-addons-admin
jira-administrators
jira-software-users
site-admins
system-administrators
trusted-users-3a... <lot of alphanumeric characters>

Going to Settings > System > Global permissions, I search (CTRL + F in browser) the webpage for "jira-users" and nothing's found--maybe it's not supposed to show up there, I don't know.

John Funk

In your list you should use jira-software-users

Cheryl Neil

When I chose jira-software-users, the text under my Verify User Filtering: Edit User Filtering changed from saying "All active users are allowed" to "No users are allowed".

Didn’t sound promising, but I went ahead and tried to modify the “Verifier” field in an Issue—no list of users was displayed for me to select from.

I went to Settings > System > Global permissions. Clicked on “View Users” link under jira-software-users, got a page with a picture of a Lock picture with the text: “You need permission. Request access from your administrator.” (I *am* an administrator)

The explanation at the link I gave with my original post is:

The Free plan for Jira Software and Jira Core is for small teams of fewer than 10 people who may be just getting started with Jira. Project permissions, roles, and issue-level security aren't configurable when you're on the Free plan. To take advantage of Jira's powerful project permission management features, upgrade your plan.

If you've always had the Free plan for Jira Software or Jira Core Cloud, everyone who can access that product is a project admin. It isn't possible to change the permission scheme, edit roles, or add an issue security scheme.

So I don’t think I can really implement User Picker field—your suggestions help confirm this, unless you have another suggestion.
This is why I was asking for a workaround.
The only workaround I can think of is to make a checkbox with a list of team members’ names, but that’s not the same (as you know. I'll have to manually update the checkbox every time a user is added/deleted) and I don’t know if (email) Notifications can be set up when an Issue changes status—I haven’t gotten far enough along to try this.

Samuel Westen_w87dzo

Why does the native Assignee and Report fields user picker index the users available but a custom user picker field doesn't?

Seems like a bug to me?

Stephan Hannach_jjmxio

There is a suggestion for that:

https://jira.atlassian.com/browse/JRACLOUD-76073

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