Hello everybody!
Currently we are using Frehsdesk as a classic ticket system.
In the meantime we have grown and have to display various processes in a linked way. Jira seems to be the right way. Now I have the following questions:
In Freshdesk we could deposit several contacts per organization. So far this is also possible with Jira.
But now we could also store information like phone number, mobile number or maybe customer number per contact (direct reference for API and third party systems)
I can't find a way to create and assign custom fields to the organization or customer.
For example, if a customer who is logged in with max@muster.de and we maintain a phone number is contacting us a second time, the phone number should already be displayed in the fields on the right side of the ticket.
