500 error when running /admin/v1/orgs/{orgId}/users

Question

If I run the REST api call:

https://api.atlassian.com/admin/v1/orgs/{orgid}/users?cursor=0

It returns a status of 500

JSON body is:

{    "errors": [        {            "id": "7b359bcc-e2e1-4ed1-bd24-d59a4e64a3c8",            "status": "500",            "code": "ADMIN-500-1",            "title": "Internal error",            "detail": "We encountered an internal error."        }    ]}

If I remove the "cursor" parameter it works. But it used to work until about 2 days ago and I need the cursor because the results are paged

Tony Paterson · Answer

Yes I had found that later on.

In my Python code I get the json object as currUserDetailPage['json'] and then apply the below code:

#
# Get the next cursor value
#
if 'next' in currUserDetailPage['json']['links']:
   nextCursorStr = currUserDetailPage['json']['links']['next']
   nextCursorMatch = re.search('cursor=(.*)', nextCursorStr )
   if nextCursorMatch:
      cursor = nextCursorMatch.group(0)[7:-1]
      logger.debug('Next cursor value = ' + cursor, extra={'vstsLevel':coreconf.vsPurple})
      sys.stdout.flush()
   else:
      logger.error('Next link found but no cursor value specified', extra={'vstsLevel':coreconf.vsRed})
      sys.stdout.flush()
      quit(1)
else:
   allDataCollected = True

Tyler B _Atlassian_ · Answer

Hey Tony,

I know this is coming late for you, but your post shows up in various searches for this issue so I thought I'd leave a comment here for future people.

When you send a request to that endpoint, you will get a JSON object that is structured broadly like this:

{
"data":[...],
"links":{
"self":"https://api.atlassian.com/admin/v1/orgs/{orgid}/users",      "next":"https://api.atlassian.com/admin/v1/orgs/{orgId}/users?cursor={a long string of random characters}"   }
}

You're interested in following that "links.next" link. The cursor is not a number that you can increment through predictably.