Anonymous access still prompts for login

Question

In Confluence Cloud I have set up anonymous access for one of our spaces. When I test access in incognito mode I can see the space as it should appear, but if I try to access the page from another computer, I am prompted to log in.

I am pretty sure both Global and Space permissions are set OK (Use Confluence) and View Only.

Any thoughts?

Best
Jacob

Jacob Salomonsen · Answer

Hi again  just to follow up - it turned out the browser used to log in had in fact been used to log in with Atlassian credentials before. For some reason this prompts a new log in procedure.

Thanks, Best regards Jacob

Jacob Salomonsen · Answer

Yevgen, thanks for your reply. I double checked all settings and still have not been able to solve this - so as recommended I will open a ticket with Atlassian.

What I find really strange is that even if i use another browser on the same computer as recommended, it works fine - but on another computer (ipad) I get the password prompt.

Anyway - I will pursue an answer with Atlassian.

Thanks

Yevgen Lasman_v96izq · Answer

Generally if you have "User Confluence" in global permissions and "View" in space permissions set for Anonymous it should work (just checked on a few sites I own). If it doesn't though, you may want to:

* try same permissions level with other spaces to see whether this affects your site
* try another browser on the same computer you had initially
* make sure you do not have any extended Cloud features such as IP whitelisting, etc.
* if none of this help open a ticket with Atlassian here.