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Automation Audit Log Shows Successful but Dates Fields are Blank

Susan Hamilton

I created a few automation rules to complete custom date fields when the issue is transitioned from one status to the next. For example input the field Ticket Start Date when the issue is transitioned from Ready to In Progress.

The audit log shows successful but there is no date in the field. I pulled a report and no date in the report either. Any ideas why it's showing successful but the data isn't populating?

Accepted answers

Nir Haimov

Hi @Susan Hamilton

Can you please share few screenshots?
show what you are trying to do in the automation that does not work for you, what is written in the log?
also please make sure and let me know, if the field you are trying to update is "date" or "date & time"?

All comments

Nir Haimov

Hi @Susan Hamilton

Susan Hamilton

Thanks so much for looking at this. I'm using the date and time option. I'm attaching copies of the rules, a copy of the log and a shot of the fields in the story that are blank. business req rule.PNG empty fields on story.PNG ticket end rule.PNG ticket start rule.PNG

Nir Haimov

Hi @Susan Hamilton

Thank you for the screenshots, can you please also, go inside the edit field action and take screenshot?
i want to see what you put there.

Also, add a "log" action, with the same value you try to put in the edit action, so we will see what it prints (also send a screenshot of the log action.

Thanks.

Susan Hamilton

So I wasn't 100% sure how to add the log action like you indicated but I searched and added it as seen in the screenshots but then nothing populated in the log so perhaps I did it wrong. Any insight into how to do the log action more effectively is appreciated. Attached are the pictures. business req.PNG dev end.PNG ticket and dev start dates.PNG ticket end in progress.PNG ticket end ready for release.PNG

Nandhini kandan_yiefm7

Hi Nir Haimov,

I need to auto assign request to users. Audit log shows success but no action performed in ticket. Is is not updating assignee. could you please help

Nir Haimov

Hi @Nandhini kandan ,

Please open new question and tag me, i will help you with pleasure, it will be easy to track new question with new relevant topic.

Also, in the new question, please add screenshots with what you did so far.

Thanks.

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