simple way to link Jira ticket to salesforce record

Question

Hey everyone,

Looking for suggestions here.

Our team is looking for a way to link jira tickets to salesforce records. Nothing fancy here.  If a customer has feature requests in (via jira), we could link the jira to a salesforce record to keep the account/sales team informed.   We use the Zendesk integration now with Jira and it's been a treat, to give some context on what we're after.

Any suggestions will be helpful, thanks!

Shubham Gupta_t2c9n6 · Answer

Hi @Marcel White

The best suite here is Sinergify - A Salesforce and Jira connector with which you can easily link/create your cases with jira issue. You can also search and link Jira with ticket from Salesforce.

Also, If you know the case number then you can directly link them from Jira.

*Sinergify allows the integration of all custom and standard Salesforce objects with Jira.

* Sinergify supports all Salesforce products like CRM platform, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, etc.

* Sinergify also supports all Jira products like Jira Core, Jira Ops, Jira Software, Jira Service Desk, etc.

* Sinergify is compliant with both cloud and on-premises Jira versions.

For more information on this visit here

I hope it helps

Thanks

Shubham

Amir Alvarez [ServiceRocket] · Answer

Hi @Marcel White,

At ServiceRocket we provide a Salesforce Connector app which has support for Salesforce Professional edition with the only limitation that some of the automation options available on the Salesforce side won't be available, but you'll still be able to sync and view data on both ends.

If you'd like to know more about our product, please check the following Atlassian Marketplace entries:

For Jira Cloud: https://marketplace.atlassian.com/apps/1214214/salesforce-jira-cloud-connector?hosting=cloud&tab=overview

For Jira Server: https://marketplace.atlassian.com/apps/360988/salesforce-jira-server-connector?hosting=server&tab=overview

We provide a 30 day free trial period which includes support from us, and you create a support ticket from our portal and let us know more details about your integration we'll be able to provide guidance and further assistance: https://success.servicerocket.com/support/servicedesk/customer/portal/3

Best Regards,

Amir