The standard plan was sponsored by a company I work for and now we are trying to transition to the free version but it's not as seamless as one would think.
Hi @Sulaiman Abdullah -- Welcome to the Atlassian Community!
As you are currently a paying customer, with access to support, I recommend you submit a support ticket to get an official answer rather than one from the community:
https://support.atlassian.com/contact/#/
After you switch to the free version, the community forum is the only channel for support.
Best regards,
Bill
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