Automation for JIRA - Debugging

Question

I created an edit field automation so that when the issue is transitioned from either In Progress or Ready for Release to Done, the End Date and Release Date will be updated.  However, I'm getting errors stating:

Could not find your configured field, it may have been deleted?  End Date

Found multiple fields with the same name and type: . Release Date (com.atlassian.jira.plugin.system.customfieldtypes:datepicker)

And neither field updates.  I have confirmed the End Date is on all the issue types for this project. I can also only find one version of Release Date when I search for it in the Edit Issues dropdown.

I'm new to creating these in JIRA.  Any advice on how to troubleshoot?

Bill Sheboy · Answer

Hi @Susan Hamilton  -- Welcome to the Atlassian Community!

I have seen that error for fields because of permissions or when the user-friendly name doesn't match the smart value.

For the second case, I suggest using the REST API to grab an example issue to determine what the name of the smart value is, and then try to use that in the rule.  Here is the how-to for that technique:

https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/

Best regards,

Bill

Susan Hamilton · Answer