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JIRA Cloud for Sheets not working

gustavo_angelo

JIRA Cloud of Sheets was working normal, i have done tons of extraction, today when I try to open, it shows only a blank panel.

I tried on different computers, different browsers (IE and Mozilla), tried reinstalling the addon, and nothing, always getting a blank panel.

Tried to find anything on internet and havent found any solution, i dont have any issues with firewall or ports, since im using my home network right now.

Accepted answers

AlexC

Sorry for the temporary issue if this affected you -- it is resolved now.

Our CDN was returning 404s in a fraction of requests.

All comments

Felipe Bellato

I'm having the same issue here...

Sasha Benjamin

Yip me too! It's driving me nuts! Can someone from Atlassian plz help! I've tried restarting my computer, using incognito and my colleagues computer

Patrick Dechant

AlexC

Sorry for the temporary issue if this affected you -- it is resolved now.

Our CDN was returning 404s in a fraction of requests.

Patrick Dechant

Resolved now, thanks

utku yazici

I am having the same issue it happened before as well then it started worknig it is happening again tried installing reinstalling tried with different browser nothing seems to work please help

utku yazici

this is not resolved

AlexC

Hi Utku ... your case may be for a different reason, so please contact our support so we can get the details to look into it.

Jacob Phillips_09dulx

I am having this same issue as well and need help, please.

Thanks!

Peter Chan_5acui0

It's displaying blank screen again!

vkuznetsov_3zyyd4

I'm experiencing the same issue now. Trying to open the Add-on, seeing a blank panel.

vkuznetsov_3zyyd4

Seems to be working now... I wish there was some diagnostic error message or some other form of indication that there's a temporary issue with Jira.

Steven Wolfe_mkmtcx

I am experiencing the same issue now. Trying to open the Add-on, seeing a blank panel.

Please help.

Nádia Coelho_7z4gjh

I am having the same issue today. I have a presentation in a few hours and this is now affecting it. Please help

Rahul Patil

Sorry about this problem, we are looking into it urgently.

Steven Wolfe_mkmtcx

This is now working.

Rahul Patil

The problem should be resolved now, a very small number of requests were getting 404 from our CDN vendor. We have invalidated our service cache to ensure the requests are processed successfully.

We are also looking at ways to avoid this problem in the future, sorry about the disruption in the service.

Nádia Coelho_n0arly

Also good for me now! Thanks

Dev1_4kqdi9

I have being in the same issue since 2 weeks and nothing changed.

The answer is always the same "Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§EN-511)"

Andreea Sirbeanu

I have the same issue but it just remains in a loading loop as soon as I click on Jira cloud for sheets - Open. Pls help

Brian Boyle_cog05a

I'm getting reports of some users experiencing this issue, although it's working as normal for me as an admin. Is there any additional info explaining how we can troubleshoot and resolve?

Alenka Vuksic

I have 4 reports. when I use extract to google sheet only 1 of the reports is working and opens with data. The other 3 will open in google sheets however there is no data showing

The rest of my team members have no issues when extracting their reports.

I have cleared my cache. uninstalled and reinstalled. Restarted my laptop but nothing has changed. I have been able to extract to excel however as a business we use google so really need to get this issue resolve asap

Francisco Hernández_fw31yg

Ive reinstalled the addon and I still have loading V 2.3.24. any solution?

Sreejith S N

Hi Atlassian,

The issue is still there for me.. I tried reinstalling and it still persists. Please help me to resolve this. My work is disrupted with this

Rahul Patil

Hi @Sreejith S N , can you confirm if you are still experiencing this issue? We recently released a fix (version : v2.3.15) which ensures token errors are handled properly by the app's backend.

Rahul Patil

Hi Brian, recently we released a fix (in version v2.3.15) which ensures token errors from backend are handled correctly and the user doesn't get stuck at the side panel in the loading state.

Alenka Vuksic

Hi I am still having the same issue.

p.fisscher

Me too... it shows a running wheel and a blank screen... I cannot use it anymore...

p.fisscher

It looks like it's working again... after a long waiting time i got an error... I had to grant access again to JIRA for the Add-on.

Maybe this is because I deleted my cookies some time ago

Dave Symonds_0px2ch

I cant get past this - I try and connect it goes to the next screen and then back to this - any ideas? Is it related

Screenshot 2022-02-15 091728.png

Alexandra Arnaiz

I'm having the same issue and only on some sheets not all files

Maulik Ozwala

I'm experiencing the same issue now.

MINH.TRAN10

I have been used Jira Cloud for Sheets to get data in Gsheet. But from last Thursday, the connection is too slow and I always got this error -> cannot finish querying time, only got part of total row then pop up with these below error.

Can anyone help me please? Thanks a lot!

Filipe Luciano

I'm not being able to open sidebar it shows up all white without any possibility of interaction!

Maria Bashkeeva

Hello, I am experiencing this issue for coupe of days now. I tried uninstall and add it again and from different devices as well. @Rahul Patil can u have a look at it again please?
Currently it is not loading and the side bar is just white and empty. Thank you in advance!

Daria Mosyakina

Hello, I am experiencing this issue for coupe of days now. I tried uninstall and add it again and from different devices as well. Also delete cache + remove access to the app from my Jira.

I see that my colleagues are free to use the app and don't understand how to resume my access.

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