How can i add (assignee) to the ticket mail that customers receive?

Question

Hi,

Our HR department want people to receive a mail who is the assignee when the ticket is created and assigned. But i cannot find such a variable "assignee" on reporter etc.

Anyone knows if this possible?

Liam Green · Answer

Hi @Jessie Luiten

Thanks for the quick reply.

You'd be able to do this using a custom notification in Automation for Jira.

I'll post the link to their documentation below, and if you need any assistance then just reply to this comment:

https://community.atlassian.com/t5/Automation-articles/Welcome-to-the-Jira-automation-community/ba-p/1388465

Hope that helps,

Regards, Liam

Jessie Luiten · Answer

Hi @Liam Green ,

Thanks for your quick answer.

No i mean HR has their own Board within JIRA. Want they want is when people create a ticket in the HR board they receive an e-mail to which HR member the ticket is assigned.

But this option i cannot find anywhere. I can find the mail settings to customers etc but no the variable "assignee"

KR,

Jessie

Liam Green · Answer

Hi @Jessie Luiten

Welcome to the Community!

Are you saying your HR team want to receive an email when a ticket is assigned to them, or your HR team want customers to receive an email when a ticket is assigned?

Thanks, Liam