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Remove external access to portal

Ann Farrant

Hello

We need to remove access to our Jira SD Portal as external customers can see all other portal tiles which is not so much of an issue but they can also see a list of open tickets which have been raised by other people, we are testing to understand the full extent of the issue.

Many thanks.

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Liam Green

@Ann Farrant Hi Nicole

A customer should only see their own tickets, or tickets raised by their Organization. You can edit the settings for this by going to Project settings > Customer permissions.

Its not possible to turn off the portal in Jira, but you can limit who can see which service desk(s) by limiting who can send requests in each desk as shown above

Jack Brickey

in addition to what Liam shared...

customer can only see portals for the porjects that they are listed as customers for. be sure to check if you are using an Organization in multiple projects where that is not desired
you can consider hiding all request types which will in effect make the portal unusable for opening issues.

Ann Farrant

Thank you so much for the speedy response Liam.

The issue is, this is a desk which has been set up for external people to raise tickets, not those within our organisation.

They are able to see 'other requests' as per screen shot and that could have other peoples email addresses and if the tickets are clicked on, more details. Screenshot 2020-10-26 at 14.36.38.png

Jack Brickey

this is all controlled w/in each project. You might wish to start reading this article which will lead to more detailed articles - what-service-desk-users-are-there-in-jira-service-desk

Again, what a customer sees is based upon which project they are listed as a customer for AND how you have sharing configured.

Liam Green

Hi @Ann Farrant

As Jack said, it is controlled within each project. Looking at the screenshot you've provided, it looks as though the customer can see any ticket raised by people within their organization

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