Edit Assignee Using Jira REST API and User's Email

Patricia Paguio

Hi everyone,

I am trying to bulk import and edit issues using Jira REST API and am having trouble updating the assignee field using user's email address (all other fields are edited/imported fine).

I am using https://myinstance.atlassian.net/rest/api/3/issue/bulk to bulk import, and https://myinstance.atlassian.net/rest/api/3/issue/{issueKey} to bulk update. All other fields are getting imported fine but the assignee field is being left blank.

I have seen the assignee field be updated using user ID, however, my file contains only the assignee's email address.

I have tried updating using the following:

{"assignee": {"email": "user@email.com" }}

{"assignee": {"emailAddress": "user@email.com" }}

{"assignee": "user@email.com"}

And none of these seem to work.

Does anyone know how I can bulk import / bulk edit the assignee field using the user's email address via Jira REST API?

unknown

For Jira Software Cloud, you can't use something like an email address, you must reference the user's account ID, so the format is:

{"assignee": {"accountId": "[account_id_here]" }}

The ability to reference a user by their username (email address) or userkey were deprecated last year. Read this article for more information