New user in Azure AD but not created in Atlassian Cloud

Question

I have some new users in the active directory. In the provisioning logs I see that the user should be created in Atlassian cloud, but that does not happen.

EntrySynchronizationAddResultSuccessDescriptionUser 'sklaas@----.nl' will be created in AtlassianCloud (User is active and assigned in Azure Active Directory, but no matching User was found in AtlassianCloud)

What can be the cause and how do I solve this?

Pablo Prado · Answer

I found the solution here https://community.atlassian.com/t5/Jira-questions/Azure-user-provisioning/qaq-p/1174384  and it works for me

Pablo Prado · Answer

with which value ?¿ (im asking this because i dont understand so much your warning )

Peter Cselotei - Lupus Consulting Zrt_ · Answer

OK, it seems I have an answer.

We needed to map (and fill!) the email attribute in the Azure AD for the provinisoning to run.

warn: userprincipal!=email

Best: Peter