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When Resolving a Ticket I would like any child tickets to inherit certain fields from the parent

Paul Moodie

Hello all,

I am trying to create automation in Jira to cover the following scenario:

When a parent ticket transitions to 'resolved', I would like any child 'sub-tasks' to inherit selected "cascade type custom fields" and be updated to all the sub-tasks linked to the parent. I'm aware that with 'project automation' in Jira Service Desk, cascaded custom fields are not available in the standard drop downs and will therefore need to use a JSON. Has anyone created such an automation?

Accepted answers

Liam Green

Hi Paul

I did something similar yesterday! After much searching, I found the below question, the first answer helped me greatly.

That might be useful for you to get the required JSON.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-can-I-copy-a-cascading-select-value-with-Automation-for-JIRA/qaq-p/585395#U1513888

Hope that helps,

Regards, Liam

All comments

Liam Green

Hi Paul

I did something similar yesterday! After much searching, I found the below question, the first answer helped me greatly.

That might be useful for you to get the required JSON.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-can-I-copy-a-cascading-select-value-with-Automation-for-JIRA/qaq-p/585395#U1513888

Hope that helps,

Regards, Liam

Paul Moodie

Hi Liam

Thanks for coming back. This was really useful.

We've now managed to get it working - extract from JSON

{
"update": {
"Service": [
{
"set": {
"value": "{{triggerIssue.fields.Service.value}}",
"child": {
"value": "{{triggerIssue.fields.Service.child.value}}"
}
}
}
]
}
}

Thanks once again

Regards, Paul

Liam Green

Glad you managed to sort it Paul

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