nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

User picker (Single select) custom field doesn't display and users to select from the dropdown menu

Mirjana Davcheva

We have created custom fields: Feature Owner and Reviewer.
Added them to the screen, they appear in the project's issues, but when I click to select a user from the user picker, the dropdown menu is empty.

Accepted answers

Mirjana Davcheva

We have found out that we needed to start typing the user's name so it will appear in the dropdown menu, even though when you click on the dropdown menu it says no results.

You have to start typing the name of the user.
At least that worked for us.

Rohan Fernandes

Under your project settings do the below

1. Go to "Customer Permissions"

2. under the "Customer sharing" select "Customers can search for other customers within their project or organizations"

This will display the list and you do not have to search.

It worked for me. Hope it help's you

Kristaps Vilcāns

Solution:
Go to project settings -> Customer permissions -> "Who can customers share requests with?"... Check "Any customer or organization, by searching in this project".

Save.

Then refresh and users can type something and find other users.

Anthony Engel

Thanks, All.

Here is a screenshot to the above fix:

2022-07-08 14_21_16-Window.png

All comments

Support - Leoj Studio

Can you share a screen shot

Mirjana Davcheva

Context View of Custom field.png Reviewer empty dropdown menu.png

Support - Leoj Studio

I think the problem might be in your workflow

Default issue types have a default workflow which is automatically created

but

Custom issue types must have their own workflow,

Once that is created, I think it will automatically show results

Mirjana Davcheva

Rohan Fernandes

Under your project settings do the below

1. Go to "Customer Permissions"

2. under the "Customer sharing" select "Customers can search for other customers within their project or organizations"

This will display the list and you do not have to search.

It worked for me. Hope it help's you

A.J. Apple

My users can't even start typing a name to enter someone into a custom user picker field. I have also confirmed they have the global permission for browsing users. Anyone else had this issue?

Kristaps Vilcāns

Solution:
Go to project settings -> Customer permissions -> "Who can customers share requests with?"... Check "Any customer or organization, by searching in this project".

Save.

Then refresh and users can type something and find other users.

Juli Talvensaari_uld0l9

I had a similar issue where a single user-picker custom field suddenly stopped finding any users: issues that already had a user listed retained that user, but a new one could not be assigned - it could only be changed to None.