Hi, I'm using JIRA cloud and Qase (a QA tool for documenting test cases etc.). I'm trying to set up an integration so that bugs reported in Qase are sent through to JIRA. This is the integration page in Qase: When I try the 'Test connection' button, it comes back with "Jira host is not available. Please, check connection settings (404)". * For JIRA host, I copy the prefix of the URL for my JIRA cloud account. I'm not sure if this is correct - based off forum searching. * For Username, I use the prefix of my email address (e.g. joe.bloggs@gmail.com = joe.bloggs). I'm not sure if this is correct - couldn't find my username in JIRA cloud since it seems like that is removed/hidden based off forum searching. * For API token I'm generating the API token using this guide . I think this is correct. Can someone please help point out which field/s I've got wrong, and how I find the correct JIRA host/Username for JIRA cloud? Thanks in advance, Joe

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Integration with Qase

Joe Tuke

Hi,

I'm using JIRA cloud and Qase (a QA tool for documenting test cases etc.). I'm trying to set up an integration so that bugs reported in Qase are sent through to JIRA.

This is the integration page in Qase:

Screen Shot 2020-10-22 at 9.58.57 am.png

When I try the 'Test connection' button, it comes back with "Jira host is not available. Please, check connection settings (404)".

For JIRA host, I copy the prefix of the URL for my JIRA cloud account. I'm not sure if this is correct - based off forum searching.
For Username, I use the prefix of my email address (e.g. joe.bloggs@gmail.com = joe.bloggs). I'm not sure if this is correct - couldn't find my username in JIRA cloud since it seems like that is removed/hidden based off forum searching.
For API token I'm generating the API token using this guide . I think this is correct.

Can someone please help point out which field/s I've got wrong, and how I find the correct JIRA host/Username for JIRA cloud?

Thanks in advance,
Joe

Accepted answers

Support - Leoj Studio

As for the url, I think you should remove the jira and write till

xxxxxxxxxx.atlassian.net

All comments

Support - Leoj Studio

Hey @Joe Tuke ,

To start off, I would prefer you to use Zapier , It is a free integration software where you can link two apps, as for username Zapier only asks for your connected account with Jira.

Support - Leoj Studio

Still, if you don’t want to use zapier and use the integration you are currently using, here are some steps👇

To find your username :

Click on your picture in the top right side
select personal settings
Your user name will be shown there

Joe Tuke

Thanks for your suggestion Leo. Qase is not supported by Zapier, so I don't think this solution would work for me.

Joe Tuke

I followed the steps you suggested but the username doesn't display:

Screen Shot 2020-10-22 at 10.34.54 am.png

Support - Leoj Studio

As for the url, I think you should remove the jira and write till

xxxxxxxxxx.atlassian.net

Support - Leoj Studio

Wait, let me troubleshoot it

Joe Tuke

Thanks, this suggestion helped a bit. Instead of getting "Jira host is not available. Please, check connection settings (404)", I'm now getting "Connection credentials are invalid. (401)".

Since it's recognising the Jira hostname now, and I'm pretty sure the API token is correct, I think I just need to get the username right.

Thanks for your help looking into this

Support - Leoj Studio

Ok, try if this works

Joe Tuke

Adding the comment from the other thread for anyone else trying this:

As Joel said, JIRA hostname is: xxxxxxxxxx.atlassian.net
Username is the email address you use to log in to JIRA

API key you can get by following the guide.

Nikita Fedorov_zty1zr

Hello, Joe!

My name is Nikita and I'm from Qase. I understand that the question was asked a year ago, but I think that my response will help people who see this ticket.

We have released a native Jira Plugin that can be installed from the Atlassian Marketplace: https://marketplace.atlassian.com/1226612.

Best wishes,
Nikita.

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