Unable to set/change field order in Jira Classic Business Project (Cloud)

Ally Lancaster

Hi,

I cannot seem to figure this out. I am trying to change the field order for viewing a JIRA issue.

I have tried

1. Project setttings > Issue Layout > Drag fields around

I can drag the fields but they snap back to their original location. I am not trying to drag between Description and Context fields.

2. Issues > Configure Screen

I have set up the fields in the desired order under Configure Screen however this is not reflected in the actual JIRA issue.

 

John Funk

Hi Ally,

Have you followed the guidance in this document?

https://support.atlassian.com/jira-core-cloud/docs/configure-field-layout-in-the-issue-view/

And if so and it still doesn't work, I would open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/