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Failed to retrieve data in service desk project

Даниил_e1cs7f

Hello everyone! I can't create new issues from email, though it worked fine two days ago. When i go to page with projects i see warning "Failed to retrieve project data".

I can see all settings in the project except Email Requests, page doesn't load.

What should i do? Thanks for answering.

Accepted answers

John Funk

Hi @Даниил - Welcome to the Atlassian Community!

I would go ahead and open a Support Ticket with Atlassian for this one:

https://support.atlassian.com/contact/#/

All comments

John Funk

Hi @Даниил - Welcome to the Atlassian Community!

I would go ahead and open a Support Ticket with Atlassian for this one:

https://support.atlassian.com/contact/#/

Даниил_e1cs7f

Thanks, that's what i'm going to do.

John Funk

Please post back here what the solution was so we can close this post out.

Larry Wilson

Yes, I'm having the same issue starting today

Ignacio Rodriguez_8e1p9m

Hey everybody!! I am having this same issue 1 year later jaja. Does anybody got an answer regarding what could be causing it?

Thanks!! @John Funk

John Funk

Hola Ignacio,

Typically, you get 10 free Jira Software (JSW) users with a Free account. But you only get 3 Service Management (JSD or JSM) licenses. So even if you have only used 5 JSW licenses but all 3 of your JSM licenses you can't add more JSW users - even though you think you have 5 left.

So you have to get rid of one of your JSM licenses (go down to 2) add your JSW users, and then you can go back up to 3 for JSM.

Suzana Fragoso

I am having the same issue!

And now, besides not having the queues visualization anymore, the "Jira Service Management" access on the top left menu has a "Try" by its side.

It was working fine last week, with the same 4 users connected to the project, what can it be?

John Funk

Hi @Suzana Fragoso - you should create a new question for this. But you also need to open a support ticket with Atlassian.

https://support.atlassian.com/contact/#/

Ignacio Rodriguez_8e1p9m

Hey John, thanks for the answer. to be honest the issue "kind of fixed by itself" meaning I I did not fully understood what it was. I really appreciate you answering to my post.

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