How to put an e-mail created ticket into a specific kanabn board in a project.

Jakob Meyer

Hi,

I would like to integrate a ticket which was created by e-mail into a Kanban board of a project. The problem is that the project uses multiple boards.

I have created the incoming mail server and the mail handler. This works just fine but the issue created is not on the right board but is only displayed as an issue in the project.

 

Can somebody please help me out with this. Thanks

Chris Buzon

This would be controlled via the Board filter on your specific kanban board. If you're using a post-process or JIRA automation you can do a few things as a 'simple' workaround.

For example, when an issue is created via email - label it with something like "email_issue" and then add an OR clause to the JQL query for the Kanban board, something like:

...<original query>) OR (resolution = unresolved AND labels in (email_issue))

Whatever the query you're using for the kanban board is - it must return a result where your email issue appears.  Just Copy/Paste that kanban filter into a regular query and modify it until you're seeing the email issues - then replace the Kanban filter with the updated one.