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Jira category wasn't accurately changed after workflow status change.

Tena Nuber

We have mapped workflow statuses in one of 3 Jira categories ( to do, in progress, done).

So e.g. IN DEVELOPMENT and IN TESTING workflow statuses have both Jira category In progress. With action TEST NOK , You can transition back from IN TESTING to IN DEVELOPMENT. Somehow, Category in that case becomes DONE. Even though when you check configuration for mapping to categories it is set up that IN DEVELOPMENT should be categorized into In progress.

Only RESOLVED, CLOSED, REJECTED are categorized into Done, but somehow when we reopen ticket , Done category is not updated to In progress.

Accepted answers

Tom Lister_fo1j4e

Hi @Tena Nuber

When you say 're-open' ticket, do you perform a workflow action to reopen?

That should move the issue to the next status as defined by the workflow. If that goes to IN_DEVELOPMENT or IN_TESTING the category will be that defined for the workflow status.

Reading your question, I'm wondering if you are referring to the resolution still showing as done. Unsetting the resolution on re-open has to be done by a workflow post function.

Tom

All comments

Niranjan

Hi @Tena Nuber ,

AFAIK, category of a status is generic and not configured at workflow level. A status is categorized when it is created and cannot be changed at a workflow level.

Check the statuses associated with transitions IN TESTING to IN DEVELOPMENT. Also check for the statuses in the Statuses page in admin section.

Tena Nuber

Hi, you can add workflow status into Category ( You have to be Jira admin, it's under Issue Attributes-> Statuses. There You can map workflow statuses into one of 3 predefined Jira categories ( to do, In progress, Done). Everything here is set up correctly e.g. IN TESTING is added to Category In Progress, but on issue detail I have IN TESTING with category DONE.

Tom Lister_fo1j4e

Hi @Tena Nuber

When you say 're-open' ticket, do you perform a workflow action to reopen?

That should move the issue to the next status as defined by the workflow. If that goes to IN_DEVELOPMENT or IN_TESTING the category will be that defined for the workflow status.

Reading your question, I'm wondering if you are referring to the resolution still showing as done. Unsetting the resolution on re-open has to be done by a workflow post function.

Tom

Tena Nuber

Hi, @Tom Lister , actually maybe You are right. Hmm... We perform workflow action that is actually called TESTING NOT OK, and it pushes issues back to IN DEVELOPMENT workflow status.

Developers do select Resolution :Done when moving issue from IN DEVELOPMENT into IN TESTING. Status Done is show in issue detail just next to workflow status ( it has no additional info is it category or resolution Done).

If this is Resolution: Done, how can we remove it once it's added? So, if testing is not OK, when moving it back to IN DEVELOPMENT what action needs to be done in order to clear Resolution : Done?

Thank You, Tena

Tom Lister_fo1j4e

You will need to edit the post functions where necessary to add an action to clear resolution. Use the Update Issue Field post function e.g.

Screenshot 2020-10-15 at 15.03.09.png

We only set a resolution at the end of work and unset if we reopen.

The moving of the ticket from IN_DEVELOPENT to IN_TESTING already implies the development is done.
If you are setting intermediate resolutions you will need to check all paths through the workflow set/unset.

Tom

Tom Lister_fo1j4e

Status is shown with resolution underneath

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