Customer in an organization (used for multiple project) not able to access to other proyects

Rosana Casilli

Hi all!

 

It is a bit complicated for me to explain but I will try

We manage organizations accross all proyects so customers in the organization can access to other portal of other projects. 

The thing is that there is one user that is in the organization and it is not able to see any other proyect but the one where he has been set as Service desk Team

 

What is it wrong?

 

Thanks in advance 

Ro

Jack Brickey

so having a user be both a customer AND and agent can cause issues. Is this your scenario? I suspect this is the cause but just my theory at this point.