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Drag and Drop to Done not display the IssueKey formatted as struck out text.

Misty Meyers

Good morning!

I hope everyone is doing well in our new normal!

Problem:

In my Scrum board, you can drag and drop to transition an issue or use the status dropdown. When a user uses the drag and drop feature, the IssueKey text is not displaying in struck out format. What am I missing?

I compared my project to another existing and can't see what the configuration difference may be.

Thoughts?

Thank you!

Misty

Accepted answers

Marco Brundel

Hi @Misty Meyers ,

Is the field "resolution" filled in by the transition to the DONE status?

Regards, Marco

John Funk

Hi Misty,

An upfront note first - the issue key is struck out when the Resolution field gets populated.

So, there might be a few things going on. If it is a Next-gen project, the Done status must be in the last column. The built in process for Next-gen will then populate the Resolution field.

If the project is a Classic Software project, you will need to add a Post Function to the Transition to Done in the workflow. The post function needs to set the value of the Resolution field.

I hope that helps!

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