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Answering your questions on changes to server and Data Center

Bryan Mayo

Edit Nov. 6, 2020: Thank you for all your feedback. We’ve summarized and addressed your top concerns and questions on this thread.

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Hi Atlassian Community,

My name is Bryan Mayo and I’m the Head of Customer Support & Success at Atlassian.

As you might have seen in our announcement blog, we recently announced some changes to our server and Data Center offerings to sharpen our focus as a cloud-first company and deliver the world-class cloud experience you deserve.

We know that change of any type can be hard, and our teams at Atlassian have been working hard to make sure you have the resources you need to navigate these changes and plan for the future. You can visit our website to access these resources and get a summary of what’s changing, a detailed timeline, answers to common questions, and recommended next steps.

While we did our best to proactively answer your questions, we know there are some we missed. If you have any additional questions about these changes, please leave them below. We have a team of Atlassians standing by who are ready to help.

Comments

Craig Castle-Mead_20fp9z

Hey Bryan,

What does this mean for Bamboo given there's no DC option available (we're on DC for Conf/Jira/Crowd/Bitbucket)? As a software company promoting it's tools primarily as software development tools, are you just not going to have a CI/CD solution for on-prem?

CCM

Craig Castle-Mead_20fp9z

I just saw the fine print.

"We plan to make Bamboo Data Center available in the near future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ. Until further notice, you will still be able to purchase new licenses for Bamboo Server."

Alain

Do you intent to accelerate your cloud infrastructure deployment for new countries ?

Atlassian hosting services in Canada (CLOUD-10947)

Gonchik Tsymzhitov

Thank you for your question!

Gonchik Tsymzhitov

Let's wait the DC release

Gonchik Tsymzhitov

Hi!

About the Russia installations and regulations ?

Created the next ticket:

https://jira.atlassian.com/browse/CLOUD-11061

Sergey Papurin

Will you fix all Critical bugs for that date?
Will you open code of Server products for Community or make it Opensource?

Taylor Huston

This is an incredibly bad idea.

I've been an Atlassian administrator for several years now. I have worked with a lot of companies, big and small. Some on Server, some on DC, some on Cloud. Many, many companies do not want Jira Cloud. They need their data on a server they control, behind a firewall they manage, accessible without the internet. They have customizations that won't work on Cloud. They rely on Add-Ons that aren't available for Cloud. And many of them are companies that can't justify $40k/yr for Jira alone.

Killing off Server is an incredibly backwards, harmful move. I see no technical reason to do this, it seems solely to force people onto Cloud or Data Center, where you make more money. This move seems entirely driven by greed and profits, not what's best for the customer. Keeping Server alive, as a product, has minimal overhead for you as a company. It's basically the same code as Data Center, which you aren't killing (yet). So it's not like Server was losing you money by existing. The only reason to kill it is to FORCE people into things that make you more money. That's bad for the customer.

Before, a customer could try Jira On-Prem for as little as a $10 starter license. Now the cheapest option they have is, what, over $40k? That is insane.

This is going to leave a huge gap in the market that some other company is going to come along and fill, stealing all of those customers away from you. There are a lot of companies out there with under 200 employees that have no interest in Cloud and can not afford or justify the cost of Jira Data Center.

https://www.atlassian.com/company/values

"Don’t #@!% the customer"

Atlassian Assist Bungie

What is the roadmap for handling all of the deficiencies with Cloud? There are many configurations and customizations that cannot be handled by cloud but are available in server.

Earl McCutcheon

Hello @Atlassian Assist Bungie ,

You can check out what’s new and what’s on the horizon for Jira Cloud on our public roadmap

Regards,
Earl

Gonchik Tsymzhitov

What is the roadmap of the DC releases?

I mean about release cycle.

Stephen Sifers

Hello @Gonchik Tsymzhitov ,

You may find the roadmap for all things Data Center at Data Center Roadmap. Though this won't cover the exact release dates you're looking for, it will list the quarter the features are expected.

Respectfully,
Stephen Sifers

Stephen Sifers

Hello Sergey,

These are great questions, we can clarify as follows:

For the question regarding critical bugs;
We’ll continue to provide platform support (i.e. database, browser, Java) and bug fixes on server products between February 2, 2021 and Feb 2, 2022 PT. After that date, we will only provide security bug-fixes for critical vulnerabilities until the end of support date on February 2, 2024 PT.

In regards to releasing our Products via Open Source;
We do not plan to open source the code for our Server products; however, we will continue to provide the full source code for Server software, allowing for in-house customizations and modifications, as we do with an active Server license today.

Respectfully,
Stephen Sifers

Stephen Sifers

Hey Taylor,
I hear you - this is a monumental change, especially for our server admins. We’re deliberately investing in programs that ensure that you are set up for success for this transition - Cameron Deatsch, our CRO, and former Head of Server and Data Center captured these plans in his post To all server champions we want to hear from you. Read that post and considering applying to join this ongoing initiative.

Respectfully,
Stephen Sifers

[A9] William Kennedy

Data Center sits behind the firewall and offers low to no-downtime upgrades.

Sean Hanson

Feeling a bit betrayed on this one. As a nonprofit, we have to keep costs down, so the server option made this solution possible. We are also technology centric, so hosting ourselves is not a problem. We're barely months into implementation, and now this. This pricing change quadruples our cost. Are there going to be academic/public library discounts in the new pricing model?

Atlassian will definitely lose customers whose security policy prevents them from keeping this kind of data in the cloud, as well. While I can sympathize with the difficulties of developing for both hosted on on-prem systems, these types of systems really need to have both options.

Glen Lipka_ins4y1

I am currently using Cloud and migrating to Server. Even with this news, I am going to continue. Here is why:

Custom HTML
Custom Stylesheets
The ability to hide internal comments from anonymous visitors
Custom URL - makes a HUGE difference in SEO with Google.
Global Search/Replace plugin is much better on server

So we will stick with server "as-is" until cloud (or another company) supports these things.

I understand the decision, but the cloud version sucks right now.

Cortland Bolles

The pricing tables mention that 'our discounted Academic and Community licenses will be adjusted accordingly'. If groups have charity community licenses with no cost currently, will they continue to be no cost after this coming February for the 3 years until server products end in 2024?

We'll definitely be looking at moving to the cloud community discounted program, but as a non-profit it will take time to move and get funding in place.

Thanks!

daemonblade

Terrible idea.

What about installations that require data and documents to be kept locally and not not on some server somewhere on foreign soil?

Annoyed Customer

Best of luck Atlassian but this is not a journey I am interested in.

To be completely honest, this feels like a complete revenue raising initiative that is going to burn bridges with existing customers.

I have implemented confluence server in every job I have been in for the better part of the last 10 years and have always had ongoing maintenance for everyone of them. I love the product but not enough to fork out the exorbitant fee of Data Center. I could get it if you just increased the price of Server (by an acceptable amount) but this is just crazy.

I have absolutely zero interest in cloud and in some instances cloud is not ever an option due to internal requirements to keep the sensitive data on prem.

At least I have a year to find an alternative to Atlassian products and migrate off then decommission the existing servers we have.

I want to use substantially more colourful language to describe my feelings towards this but that would not be appropriate or helpful.

Davin Studer

How can you expect your customers to be ok with the HUGE price increases that will come from this ... especially during these times?

For instance this is what we pay annually for our Atlassian Products and apps.

Server - Total $38,643
Confluence - $33,298
Jira Software - $5,345

To move away from Server to Data Center and retain all our current functionality would be ...

Data Center - $97,968
Confluence - $74,496
Jira Software - $23,472

To move to Cloud and lose much of our functionality as the apps don't exist

Cloud - $137,640
Confluence - $128,840
Jira Software - $8,800

Just to move to Data Center it would cost us over 2.5 times as much. There is no way that our organization will go ahead with that. They will tell me to start shopping around and planning a migration. Given that how does this fall in line with your value of "Don’t #@!% the customer"? Please, I love your products, but you are seriously missing the mark on not "#@!% the customer".

Taylor Huston

Hey Stephen,

I tried to reply to the thread you linked, and seem to be blocked on doing so.

Taylor

derekk19

I am a home user. I have repositories that I do not want stored in the cloud. I want them on my own server, that I can be sure is not being accessed by anyone else, and that I know will be accessible 24x7 regardless of any Internet outages. I have a Bitbucket Server Starter License, for which I pay $15 a year, and I've been an Atlassian customer for 8 years. From the pricing tables it looks like I will now be billed $1650 a year. So a 110x price increase. ONE HUNDRED AND TEN TIMES, or ELEVEN THOUSAND PERCENT. Seriously. I am a home user, I am retired and I don't have that kind of money. Way to go Atlassian. I'll be moving to Github or Gitlab

Bridget_822i4b

Thank you for the constructive comment. Our ultimate goal here is to unleash the potential of every team, and this shifting of investments is simply to support where most teams want to be today and in the future.

That said, we really empathize with your frustration here, it is a huge change that (of course) Atlassian put a ton of thought and care into, but that still doesn't make it easy to hear for our longtime server customers.

We know it take time to figure out the right decision for you and your company, and in the meantime we are doing everything we can to support server admins like you. If you haven't already, read out this post and please consider signing up to join our server champion community group.

Sincerely,

Bridget

Sean Hanson

At the very least I did find reference to some plans for nonprofit and academic discounts. That will be helpful. Since we are still in implementation (albeit deeply), we can use the free cloud migration as a way to evaluate whether the cloud version will work for us or if we should look elsewhere.

Greg Johnston

Having an on-prem Bamboo build agent is a must for our product as one of our compilers needs to access data sources and deploy binaries across VPN tunnels.

James Thomas_3j4cwa

How will you support users that have export compliance issues like ITAR or anything defined as Controlled Unclassified Information?

Stephen Reece

Yeah, this is not great. We use add-ons that are absolutely not available in the Cloud version. If we have to change our workflow, we might as well look at other products.

Geoff Daly (Admin)

I just moved us from Cloud to Server because the add-ons were not available in Cloud. The add-ons allowed us to be 21 CFR Part 11 compliant. I can't go back to cloud unless that offering seriously ups its game, and I can't afford to go to Data Centre. Unless something changes it seems I'll have no choice but to move elsewhere. Sharepoint maybe.

How about splitting down the DC 1-500 user pricing into smaller user number categories so that it accommodates the SME companies who are currently using Server?

adrian.simons

They don't currently support data localisation.

DJX

Well we should have seen the writing on the wall. Many tickets open for over 10+ years.

All we have seen in the cloud offering is non-stop UI changes and limited features. The UI has now gone full circle to the horizontal bar at the top again, except the handy "Issues" button is nowhere to be seen. In an ISSUE TRACKER, that's kind of an important feature to put in an obvious place.

You've lost a customer. The only thing to see now is how quickly I can get out.

adrian.simons

I'm a really frustrated small organisation customer, under 10k spend per year. Data sovereignty issues have turned me off cloud and unless you can confirm the ability to specify data localisation we will be looking at alternatives.

Really underwhelmed that you released it on a weekend too, feels like you don't respect your customers.

Stephen Reece

Agree, Geoff. We have a 100-user seat and are back at 49 active users. The price increase to DC is insane.

Tom Shaffer

I have a question - looking at this page, it looks like the majority of updates to the server offerings will end on 2/2/22 along with all updates to end on 2/2/24. After 2/2/24, will we still be able to use our on-prem server products (in my case, Confluence and Jira Service Desk) but updates and fixes will cease to continue?

As for my own feedback, no one likes price increases - especially very steep ones, and no one likes to be told that the product they've used for years is going to stop being supported. But I am thankful that you've given us a few years to get things figured out, we've seen worse from other companies. There was no mistake for the reason as to why this news was released on a Friday afternoon/evening in the US (making it very late Friday night to early Saturday for the rest of the world's majority). But it looks like the announcement did good things to your stocks so mission accomplished, right?

But the truly insulting part of this is the continued insistence that we know nothing about "the mysterious cloud" and why we should just go to it since Atlassian thinks they know better than us. I would double check with your marketing team to make sure they know it's not 2015 any longer. The whole "why you shouldn't be afraid of the cloud" tactic is becoming antiquated and anyone in charge of a large number of (potential) licenses knows the risks, the advantages, and the disadvantages of moving to the cloud by now. This move is all a money grab, don't pretend otherwise.

In 2020, especially well into the COVID-era, you are already in the cloud, in the process of moving to the cloud, or staying with your on-prem server for a very good and calculated reason. This whole thing isn't going to force us to store our crucial and confidential data on your cloud, it's going to force us to either continue using your unpatched software on an ever increasingly secured server (which sits right next to me) or will make me look at another product to go with.

We're not afraid of the cloud, we use the cloud already with nearly 100% of what we do in our company. I appreciate that you offer your products on the cloud for those which works best for them. But your cloud offerings fall short in so many ways important to us, compared to the server services. I'll leave it with this: if you didn't offer your server software in the first place (and only had the cloud offerings), we wouldn't have gone with your products at all due to their shortcomings.

(New account created for this post as I choose not to have my real identity revealed)

Stephen Reece

Bridget, I think a lot of the frustration comes from the realization that this change wasn't done to help us, it was to keep your support costs lower and increase Atlassian's value to shareholders. Forcing a move to DC just to get support past 2024 (while increasing the cost of both Server and DC at the same time!) just doesn't sit right when Jira Cloud isn't as fully-featured. Is the code base so significantly different that Atlassian couldn't offer Server and DC? If it's not, then this is simply an attempt to force SMBs to a less-functional cloud product. So many companies have been hit very hard by the pandemic, and increasing costs now, of all times, feels...wrong.

Tom Shaffer

Really underwhelmed that you released it on a weekend too, feels like you don't respect your customers.

There was no mistake with them doing that. They know what they're doing.

Tom Shaffer

To be 100% honest, I've given their cloud services so many looks over the last couple of years expecting that for sure, by now, they can basically match what their servers counterparts can do but I come back disappointed each time.

I've given their cloud services many chances but the problem with it in our case is just the simply inherent issues with putting particular data on the cloud and the lack of being able to customize things which are important to us. It's definitely useful in a lot of cases but it's just not for us. And after 2/2024, I guess that means Atlassian products won't be for us any longer.

Maggie

Hi Sean,

Thanks for the post. Yes, your server discount will still apply if you continue to remain on your server license (and you can continue to do so for three years). Additionally, it sounds like you found our academic and community licenses for cloud, but I'll share that resource with you as well in case it is helpful.

Let me know if I can help with anything else.

Maggie

Thanks for the question. We will continue to offer Data Center, our self-managed enterprise edition for those of you who need to maintain control of your data, and we will offer loyalty discounts. I'd also encourage you to continue to check out our cloud roadmap to see what is upcoming as we continue to work towards meeting more of your needs in cloud.

adrian.simons

Data centre lowest tier is 500 users.

What about small to medium sized businesses with the same localisation issues?

Tom Shaffer

Sorry, I guess I accidentally deleted my last post when trying to edit it (?)

Matthias Gaiser _K15t_

@Tom Shaffer - to answer your question: Yes, for server you bought a lifetime license. So you can choose to run your Confluence and JSD server as long as you want to.

This also includes all the marketplace apps you may have.

Tom Shaffer

Thank you, Matthias. That will help us (and I'm sure others) know all of the options they have, even if it may not be the most ideal one.

Reinhard Kaiser

Hi.

That is the absolutely worst what you could have done to me any my company. We have built everything on Atlassians products (Confluence, Jira, Bitbucket, Bamboo) and we have trusted that you would not stab your customers in the back.

We can't migrated to the cloud and we will never be able to do so. Also as company of 100 ppl we wont be able to pay DC. You left us without any option.

No idea what to do.

Regards

MikeN_4erxtl

So, you are saying there is only a moderate price increase, but as I see it our 10-user Confluence license is increasing from 10$/yr to 1300$/yr? That's a 13000% increase?

Also, do you cloud products already support trivial things like 'hosting on your own domain'?

Łukasz Wątroba

This is so abstractly stupid idea, that I do not have any words to express that.

Are you lost your connection with reality? With one decision? Who is so smart to kill the whole segment on the market? You think, that I am going to mitigate risks you have created on the ground? No way. I am going to recommend to leave a platform if necessary, because after one stupid idea I can expect next one - in that case Atlassian is not a reliable partner - even projects I have under progress are now at risk.

You went strictly against values you have been signalizing.

After 12 years something like that... what a dissapointment.

Erick van Rijk

While I understand the move to cloud based services ($$$) and less support issues.

For a “minor” portion of your customers cloud services are simply not an option. It can be IP / lack of certification / regulations 21 CFR Part 11 or GDPR / company policy. Our Notified Body simply will not except external sources which we have no control over. Which puts our certification at risk.

Just the continuous upgrade path of cloud is a dealbreaker for the situation I am in. There is no way to check for data integrity of the contents. Filed a ticket for that but nobody was interested.

Datacenter at its current form is also a no-go for anyone under 500 users. Just the pricing will not pass management review. Leaving mid size business in the cold.

Any users that can work in the cloud probably already moved to it already. So either you are considering your remaining customers as dead wood that needs to be pruned for profits or someone is sleeping at the wheel.

At least I will have some time to look at alternatives. Sad to have to do this after using your products for over 8 years.

edit:For a more in-depth explanation : here

Andreas Karner

We did a lot of effort to bring business processes finally to own hosted JIRA instance, as this is required in our case by regulator.

We will immediately start searching for alternatives and if we need to split up again into 10 different tools, but still cheaper, we will go for it.

Atlassian, you try to make yourself Apple, but you forget there are other great tools out in the world and as fast you think you can change the behaviour of your customers to be pushed into cloud or high costs for less risk (and trust me, big companies e.g. financial sector are not allowed to. Did you also ever heard about GDPR in EU) you will there will be other tools rising up and taking this customers. Maybe this is your plan, but we are depending on your support, but this is no support, this is a joke.

After five minutes googling I can find a lot good, open source or cheap alternatives.

Making yourself to premium brand was not necessary, many people trust in your expertise and tools.

Cloud does not solve everything! You will see!

bye!

Erick van Rijk

This might be a good idea to set up a page how to migrate to open source solutions.
I certainly would be interested.

Edit: To be clear, this is not how I would like to see this go, but you are not giving any alternatives.

Edit: Seems someone already did this: https://bye-bye-server.com/

Joachim Eggers

Hi,

I agree with the majority of the replies here, that killing the server products seems to be an awful idea. In the first moment I thought it is my specific use case that lets me feel like this. However, the responses here are showin me, that I am not alone.

Is there any option that you can re-think your decision?

Are there any ideas how to give your customers more control over their data and where it is placed?

Is there any option to get a similar functionality at an about the same level of annual costs when the server products are going away?

Best regards,

Joachim

Scion

I have already sent some private messages and opened a support ticket but, due to the draconian nature of your cloud Acceptable Content Policy, and the fact that you retain the right to delete our content without notifying us, Atlassian as a company is preventing us from moving to cloud even if we wanted to (and we don't).

This change disrupts several years of our future growth plans and, unless things are done to address them and help cushion the losses from server investment we've paid, it feels like you are quite literally kicking us from your platform.

We would love to continue using Atlassian products, but it feels like you quite literally will not let us. You were one of the last bastions for professional self-hosted solutions, and you are giving that up.

Scion

Also, what happens if our company grows and we need to upgrade to the next level of license after the January date? Will we be forced to buy cloud?

Edit: I see, it ends in 2022 unless you own starter licenses.

Alfa Product Team_vv9j2i

I have a question about Bitbucket's cloud offering...

At the moment, based on https://www.atlassian.com/software/bitbucket/pricing there's no option for annual subscription, and the only way we can pay is through a monthly credit card charge. That's a bit of a problem...

We need an offering to support billing by invoice monthly, or annual prepayments.

You do annual user tier based subscriptions for other cloud product lines... are there any plans to bring Bitbucket Cloud more into line e.g. so that we can buy subscriptions through Atlassian Partners? Or to put in place a consolidated billing infrastructure, so that we get one monthly invoice, with a breakdown of the details?

Alfa Product Team_vv9j2i

I have a specific question about options for Bitbucket...

At the moment https://bitbucket.org/product/pricing indicates the only way that Bitbucket Cloud can be paid for is by monthly credit card billing.

This is a problem... we need to either have an option to pay monthly by invoice and bank transfer, or an option for annual subscriptions (through Atlassian Partners).

As things stand, this alone would mean that if we're looking at changing from self-hosting to third party cloud hosted git repos, then we will be shopping around for somewhere that has an enterprise level solution for billing enterprises...

The rest of the Atlassian Cloud ecosystem seems to come with options for user tier based annual subscriptions. Why the exception for Bitbucket Cloud? Is there any plan to change this? Or to have some sort of consolidated monthly billing process with a breakdown of what makes up that bill?

[A9] William Kennedy

When will you revoke access to the source?

tedcowan

Does this mean the end of free server licenses for classrooms?

From your website at https://www.atlassian.com/solutions/survey/classroom-license-request#:~:text=Atlassian%20Cloud%20is%20available%20for,at%2075%25%20off%20commercial%20prices.&text=For%20non%2Dclassroom%20use%2C%20academic,or%2050%25%20off%20commercial%20prices:

"Thank you for your interest in Atlassian Classroom Licensing!
Atlassian Cloud is available for use by collegiate and graduate students and teachers within a classroom setting at 75% off commercial prices.

Atlassian server software products and Atlassian-made Apps are free for use by collegiate and graduate students and teachers within a classroom setting."

Stephan Munz

> Our ultimate goal here is to unleash the potential of every team,
> and this shifting of investments is simply to support where most
> teams want to be today and in the future.

a quite selfless decision from Atlassian ...

Gonchik Tsymzhitov

@Stephen Sifers Thank you for that link

Gonchik Tsymzhitov

I think so the you will start to use Bamboo DC, it will be just previous Server release, but with new name

Nico van Leeuwen_4p8c65

It is not a minor portion it is a huge chunk.

derekk19

It is now 3 days later, and I have moved my repos to my own Gitlab server. Was it painless? well in all honesty no, but there's a lot of useful help out there and it's just a case of resolving each issue as you go.

My server is running Debian buster. It's an internet facing machine and has other things running on it (Jenkins, Bitbucket, Apache - including a number of Rails sites). This is probably the first hurdle. If you were starting with a clean machine then things would be easier. I followed Gitlab's instructions to install a gitlab-ee package. There are some pre-reqs like postfix and ca-certifcates which I did first. The instructions explain this. Running the server did not immediately work and that's probably because my install didn't complete, which is probably due to me already having some LetsEncrypt certificates and already having port 80 and port 443 in use. So I followed lestEncrypts own instructions for getting a new cert (more on this later). There are also issues with setting up the service to start Gitlab and getting it to run on boot (maybe due to my partial install).

Next I wanted to not use a local PostgreSql but my own server which is not internet facing. That's not too hard though, edit Gitlab's rb config file and reconfigure. I created an empty database and Gitlab automatically migrated it. I also wanted to use Apache not nginx and again that's just a config rb change and a bit of Apache set up - tricky bit is the port redirecting). My vhost config may help some:

<VirtualHost *:<myport>
ServerName gitlab.<mydomain>
DocumentRoot /opt/gitlab/embedded/service/gitlab-rails/public

ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined

ProxyPreserveHost On
AllowEncodedSlashes Off

<Location />
Order deny,allow
Allow from all
Require all granted
ProxyPassReverse http://127.0.0.1:8080
ProxyPassReverse https://<mydomain>/
</Location>

RewriteEngine on
RewriteCond %{DOCUMENT_ROOT}/%{REQUEST_FILENAME} !-f
RewriteRule .* http://127.0.0.1:8080%{REQUEST_URI} [P,QSA]

RequestHeader set X-Forwarded-Proto "https"
RequestHeader set X-Forwarded-Ssl on

# Cert location
SSLEngine on

SSLCertificateFile /etc/letsencrypt/live<mydomain>/fullchain.pem
SSLCertificateKeyFile /etc/letsencrypt/live/<mydomain>/privkey.pem

Include /etc/letsencrypt/options-ssl-apache.conf

</VirtualHost>

I've replaced my real domain name and real port number here. I also needed to enable the request_header module. Because I had already created my letsencrypt cert, it was in the folder listed here (/etc/letsencrypt ...)

That was pretty much it

derekk19

Next I need to move 65 repos over. That's pretty painless but quickly threw up another issue. By default Gitlab stores its data in /var/opt/gitlab. On my machine /var is small - I only have log files there. I needed another config rb change to set my Gitlab data folder to /home/gitlab/git-data (I just moved /opt/var/gitlab/git-data to /home/gitlab where I have a load of space). Before this I was constantly filling my disk and causing upset everywhere.

Migrating repos is easy, but remember a repository in Bitbucket is a Project in Gitlab. The best metaphor for a Bitbucket project is a Gitlab Group. I used projects in Bitbucket (e.g ruby, python, node etc for the type of repository) I created groups in Gitlab. Then I tried to migrate my projects. There's a mechanism for importing projects directly from a Bitbucket Server and I started off using that. It needed a bit off setting up - creating personal access tokens, but that's quite straightforward. However for some reason the import page only showed me about 20 projects. I imported these OK, but maybe it was because I was filling my disk up, I couldn't automatically import the other 40-odd.

So Importing one project at a time was the way to go. It's not hard, just give the url for the .git file in it's Bitbucket location and import it. Look out for not getting your credentials right though - the import will go quiet on you and will take 3 hours to time out - or you delete the project and try again. I did this yesterday evening while there was nothing on TV - it's a mindless repetitive task.

derekk19

Then today I updated the repos on my dev machine. I'm still using SourceTree, but if Atlassian stop supporting that, I'll look for another git IDE - sorry I can do the command line, but why complicate things! Here it's again straightforward and my one stumbling block was ssh. I needed to add a rule on our home router to NAT the port I would using in my git urls (e.g git@mydomain>:<an ssh port>/<project>/repo.git if you can make sense of that. I have not opened up port 22 to the outside world, and I have locked up the port I use so that an rsa key must be used. It's not hard, just a setting in /etc/ssh/sshd_config and make sure your id_rsa.pub is imported in Gitlab. The sshd_config setting is:

#GitLab
AuthorizedKeysCommand /opt/gitlab/embedded/service/gitlab-shell/bin/gitlab-shell-authorized-keys-check git %u %k
AuthorizedKeysCommandUser git

It basically tells ssh to run gitlab-shell-author... to check keys.

Now I edited the settings for all my repositories through Sourctree. Pretty mindless, open each repo, select repository setting edit the "origin" remote path to look like the git url I showed a few line above here. Change the Host type to Gitlab CE and add my own user name. Then I tried a fetch to verify all was good. Oh, to get the url, I opened up the project in Gitlab's web page and copied the clone url to the clipboard - in some cases I have renamed the repository, but in others I just edited the url, changing my sub domain from the bitbucket one to the gitlab one and changing my port (remember this is the ssh port not an https port)

derekk19

Please see the replies I made to my own comment (a few comments above this) I've just moved about 60 repositories to my own Gitlab installation. It was quite straightforward. Just be methodical

Derek

Henno Gous

Same issue here... what will be the non-cloud options for non-profit organisations?

Bernd Lindner

I don't want to paint things too black, but if you filter the roadmap by "Future" status, there are very few results, and for e.g. Confluence "No Results".

Stacey E. Kimmel-Smith

In 2018, we purchased numerous products (academic discount and 36 month term) that worked out to under 20K a year. The same products now? 50K.

We've built out workflows that (I hear) won't translate into the cloud.

That we are compelled to move the the cloud is disappointing but not at all surprising. The price increases? Products we looked at 3-4 years ago are now worth another look -- esp. since the transition to the cloud is likely to be so disruptive for us we might easily rebuild in another product.

marth8880

Yep, it's utter nonsense. Can't wait for their stock to tank.

Kael Hankins

Yeah. Been there too. Server is just a more functional product even before you get into the massively powerful addons that are only supported on server.

Kael Hankins

Thanks for documenting your work @derekk19 . Unfortunately moving repos is the least of my worries. I think I'm going to have to write a custom solution to export a decade worth of Jira issues + comments + attachments + custom integrations with addons.

Greg Johnston

Can I host Bamboo DC in my own data center?

Jimmy Seddon

@Greg Johnston in theory yes. But not much is known about exactly how Bamboo DC will differ from the Server version yet.

unknown

we migrated our confluence server version to docker, so we can keep the last version als long as we want - up to now we have a open link to the internet, so we will close this after the last security update. This will save as time to move to a new version. Hopefully there is a market for somebody offering migration tools from confluence to something else in the next years. For security reasons we will never move to the cloud with our vital data. In fact, from europe we are simply not allowed to move to servers not in europe.

unknown

Which products you are looking into now?

Bridget_822i4b

@Alfa Product Team - thanks for the note. We are looking into ways to support annual subscriptions for Bitbucket Cloud and will let you know once information is available. You should receive more on this topic soon!

Glen Lipka_ins4y1

I would love to hear the answer to the question: What are you (atlassian) going to do about the need to customize cloud? is it planned? When?

Personally, I think they would have been smart to spin off the server product into its own company.

unknown

Dear Bryan,

In Atlassians data protection policies it is written "Under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, we are responsible for the processing of information about you we receive from the EU, the UK, and Switzerland and onward transfers to a third party acting as an agent on our behalf." The US privacy shield is discarded by European Court of Justice. Therefore there is any possibility to store personal data in the US. Therefore it is forbidden for european companies bei law, to use US based services. So how do you think we should migrate to the atlassian cloud? I see any option for that as long as the resources are not hosted in europe.

Earl McCutcheon

Hello @Tom Shaffer

Even with three years to prepare for these changes, we understand that not every customer will be ready to switch from our server products to our cloud products. And, you may have business requirements that might prevent you from ever operating in the cloud.

Between February 2, 2021, PT and February 2, 2022, PT, we will continue to provide support (i.e. database, browser, Java) and bug fixes for server products.
After February 2, 2022 PT, we will only provide security bug-fixes for critical vulnerabilities until the end of support date on February 2, 2024, PT.

After that date, your server products will reach the end of support, and no further product updates will be released. Noting that the Server license is perpetual, meaning you maintain permanent access to the application and you only loose support and upgrade options if you choose not to upgrade the license, so if you are operating internally removed from public access, and have no need for continued support, local maintenance may meet your needs at no cost to you.

We are also strengthening Atlassian Data Center by making some of our most potent apps available natively rather than additional add-on apps and offering Priority Support with Data Center subscriptions for most user tiers. To support this continued innovation, we are increasing the price of Data Center subscriptions on February 2, 2021 PT.

If migrating to the cloud is not an option for you, we offer a Data Center loyalty discounts For annual Data Center subscription purchases or renewals before July 1, 2022, PT for up to 1000 users, that can help to additionally offset the cost increase.

If you do decide to move to cloud, you get the best of Atlassian – a platform that grows with you integrates with all your tools and gets smarter and faster every day. Enhanced security, improved reliability, accelerated innovation, easier to manage, lower cost of ownership, to name a few, with additional details noting:

You can learn more about the benefits of moving to the cloud here.

Our migration-center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources, including:

Step-by-step deployment guides show you how to plan and successfully migrate to either non-clustered or clustered Data Center.

Resources and migration tools that can make migrating to Data Center easier.

Support to guide you through every step of your journey to Data Center and ensure you have the information you need to be successful.

Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s Data Center products. If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – get in touch .

Regards,
Earl

Earl McCutcheon

Hello @Cortland Bolles , @Ken Swarner , @tedcowan ,

Y'all had a similar question concerning the Community and Academic licensing.

Currently, the pricing model for Community and Academic licensing is being applied to the cloud offering and detailed further in the following thread and announcement:

However, we are in the process of actively exploring a better offering for non-profits and we will come back to this talking point with an update in the very near future. In the meantime, feel free to take full advantage of the community server licenses which aren’t going anywhere anytime soon.

Regards,
Earl

Tom Shaffer

Thank you Earl. I appreciate the factual parts of your post and the information and helpful links you provided. For future posts, you may want to refrain from the opinions ("...move to cloud, you get the best of Atlassian...") as that's how you completely lose the interest of someone who may be on the fence about this.

If your cloud offerings were truly your "best" we would have been on it already.

Stacey E. Kimmel-Smith

With the news being less than a week old we are looking at short and long term options and trying to understand what Atlassian options are short term in particular. Maybe five years ago we looked at TeamDynamix -- with all of the changes with Atlassian, it is probably worth looking again.

Rob_5elzt2

If cloud would be "the best", why isn't it GDPR compliant and allows to restrict e.g. the directory to be browsed for project members, only? It is currently all-or-nothing.

I really wish Atlassian takes GDPR serious and implements flexible GDPR settings into their products as the Space Privacy App currently allows in CF.

Unresolved privacy issue tickets since more than 15 years says a lot to me...

Tom Shaffer

It is not a minor portion it is a huge chunk.

Someone posted the Atlassian Q4 2020 Shareholders Letter in the "Champions" thread and it said on-premises customers account for 75% of the customer base (for Jira Software and Confluence).

I really thought we were the actual minority here but now this really answers the real intentions of this whole debacle.

Stefan

switch to alternate software. Atlassian was so "nice" to give you some time to switch for good.

Stefan

exactly, their cloud products suck, now they use brute force.

Earl McCutcheon

Hello,

Annual subscriptions are currently not supported on Bitbucket Cloud. However, there is a note on this covered in the FAQ page "Bitbucket Licensing and Pricing" under the section "Can I pay annually?", for existing Anual account holders, noting:

Bitbucket Cloud is no longer available for Annual payments. Accounts currently on annual payment plans may remain on annual plans, however new Bitbucket accounts will renew monthly via Credit Card.

If you would like to talk to us directly about available options in your account directly, please contact our Customer Advocate Team.

Regards,
Earl

Kaisersberger, Klaus

Have you taken a look at cloud pricing? Cloud is no sensible option, unless you have three to four times the money to spend.

Kaisersberger, Klaus

As nearly a month has passed since your question, in a way you got an answer to the question.

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