Cannot find teams unless I am a member

Hannah Sinemus

Do you have to be a member of a team to be able to see or search for it? I know a specific team exists but I am unable to see it because I am not a member and have not been invited to join.

The team profile says it is "open" which means anyone in my organization can join, but I don't see any settings related to visibility that would allow me to change it.

If there are settings related to that visibility, where might I find them?

Ishan Somasiri

Hi @Hannah Sinemus ,

As @Arthur Mack has pointed out, you don't need to be a member of the team for it to be visible in the search. As long as the team was created by a user in the same organization as of the searching user, team should be visible.

But this is where it gets interesting. As per the current implementation, "organization of the user creating the team" is determined using the email domain. If the email domains of users match AND are not part of a set of common email domains (ex: gmail.com), then the user should be able to see a team created by another user.

In your case, it seems your test account either does not have the same email domain as of the team creating user OR the email domains associated are from a not-allowed list.

Soon we will remove this email domain based logic and move to a "true" organization based approach, which will fix this limitation.

Do let me know if you need further help/details.

Regards,

Ishan