New user cannot see anything after logging in

Question

I invited a 3rd party vendor to our instance and they are not able to access any project after logging in.

When I go to Administration and check the user's account I am seeing they have not logged in.

The vendor has its own Jira cloud instance and is using Gmail to login. When they click the invite email it automatically redirects them to login with their Gmail information.

Is this why I am seeing the user as "Never seen on this site"? Is there a way to bypass this?

Jeremy Burton_ushscw · Answer

It still did not work. Is this a bug? I feel like it should not give a prompt to authenticate with their Gmail if our instance does not use g-suite to authenticate; hence the user in our instance showing that they have not accessed the site.

This seems like a gap.....

Jeremy Burton_ushscw · Answer

Thank you, I will have them try that and see if it works.....

Mikael Sandberg · Answer

Have them try logging out from the Atlassian account and clear their cache and see if that helps.