how to make especial reports on Jira projects?

Denise Baack-Hernandez

Hi, could you advise how to make special reports on Jira software.

I have a project on jira Software and we used as a Service Desk.

and I'm trying to make some reports with this information:

1. The total amount of effort consumed per week on support tickets
2. The amount of effort consumed per week on support tickets resolved within the dev-ops resource pool.
3. The amount of effort consumed per week on support tickets resolved which required the dev resource pool.
4. The % of incidents which require escalation/involvement / assistance from the dev team.

But I just have these options to make reports in my instance, what I could do in this case? please see the screenshot . 

JIRA Agile v8.5.3

 

Daina Tupule eazyBI

eazyBI has a set of different report examples you can check out in our demo account. Our demo account uses default fields only. You can add import most of the custom fields and add them for data analysis as well. 

Here is an example set of reports for Time tracking. I assume "effort consumed" could be related to time spent on issues (Hours spent). You can analyze it by time, by user group (Dev). If necessary, you can add the Resolution or Status (status category Done) to the reports as well. 

You can explore any other example reports and dashboards there as well. 

 

Daina / support@eazybi.com