How can we have a ticketing email by project ?

Anthonioz Franck

we need to receive ticket from client.. so i have both question :

1) is it possible to have a level for client and can check only their own ticket ? and not display all tickets of the project

2) can we generate a email for each project and client can send a mail to this email and generate a ticket ?

 

thanks

all my best

Manon Soubies-Camy

Hi @Anthonioz Franck and welcome to Community!

Are you using Jira Service Desk? If not, I would highly recommend giving it a look:

• you can configure customer permissions so that customers can only see their own requests
• customers can send emails to a specific email address to create new requests and add comments to existing ones

Hope this helps,

- Manon