Jira Software white screen

Question

Hi everyone

I've recently started setting up Jira Software for our team. I wanted to try it out and explore it more (hence the free plan for the time being).

However, whenever I or anyone in my team attempts to launch Jira, it would only return a white screen. Nothing is shown. Confluence and Bitbucket are fine though.

Is there a way I could attempt to fix this? I've looked at some settings via admin and couldn't find anything. Its also the cloud version so I don't know why it would return a white blank page.

Thanks!

More info: I've tried multiple browsers. Logged in and out. Also cleared cache. Same issue.

leo-lawson · Answer

I have seen that happen too try opening Jira in an incognito window or turn off browser extensions like ad blockers. If it’s still white, clear cookies for the Jira site or try another network.

Petter Gonçalves · Answer

Hello @Nawras Espel

Welcome to the Atlassian Community!

Can you confirm if you are able to access Jira from a different machine on a different internet network?

I ask the question above because the error you are facing is usually caused by a firewall or proxy settings blocking Atlassian Domains. Please, check with your infra team if the addresses and IP ranges of the documentation below are properly whitelisted in your firewall and Proxy:

Atlassian cloud IP ranges and domains

If you already did the steps above and the same problem is still reproducing when using a different machine or internet, please provide us with the information below:

* When reproducing the problem, check under the development tools of your browser if any errors are returned
* Try to access the project administration screen of your Jira site. To do this, use the link below updating "yourdomain" with the one you choose for your site:https://yourdomain.atlassian.net/projects

Let us know if you have any questions.