Needed solution to auto attached logs to customer portal case

magnetic-2

Is there a way to have it so logs are automatically attached to an issue that's submitted via the customer portal? I looked into some of the marketplace options, but that didn't seem doable.

 

Maybe using a REST call? We're on the cloud version of Jira Service Desk, so I'm unable to find something.

Nic Brough -Adaptavist-

You can attach things automatically, but you'll need to think about how to do it from the application that is talking to Jira.  Most people will be using a browser to get to the portal, so the question there is how do you get the browser to know logs are needed and where it should be getting them from.