I would like to assign the same person responsible for the new ticket

Julio Rodrigues

I'm new and don't understand RunnerScript scripts very well. But I would like help in the following situation. I would like to assign the same person responsible for the new ticket, based on an open ticket from the same organization ex. Tickrt in treatment of the SSSAS client with the responsible Johon. When creating a new SSSAS ticket I want Johon to be responsible for it.

Fazila Ashraf

Hi @Julio Cezar Simao (Trimble) 

This question was already asked in https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-desk-agent-as-a-default-assignee-for-a-specific/qaq-p/928291

 

Summarizing, you will need to create a new automation rule which checks the reporter's organization and then assigns the issue to a given user.