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Add issue comment to related issue

Maycon Belfort

Hi, I have configured an Automation Rule to copy the comment from the issue to the related issue in another project. For the first comment it works but for the other I see the message in the audit log:

No new comment was added since this issue has been commented on before

Could someone help to understand it? And also, there is some place where I can consult this audit log messages?

Thank you

Kind regards,

Maycon

Accepted answers

Dirk Ronsmans

Hey @Maycon Belfort ,

could you check your action component that adds the comment.

There you should be a checkbox to "not add the same comment multiple times" (it is enabled by default).

This usually blocks me when I try to set this up.

All comments

Dirk Ronsmans

Hey @Maycon Belfort ,

could you check your action component that adds the comment.

There you should be a checkbox to "not add the same comment multiple times" (it is enabled by default).

This usually blocks me when I try to set this up.

G subramanyam

Hi @Maycon Belfort I have found few threads on the similar issue, which might give you some inputs:

https://community.atlassian.com/t5/Jira-questions/Unable-to-copy-comments-of-the-linked-issues-in-two-different/qaq-p/1258245

https://community.atlassian.com/t5/Answers-Developer-Questions/copy-link-issues-between-projects/qaq-p/467787

Maycon Belfort

Thanks @Dirk Ronsmans after uncheck this option my comment was add to the related issue.

When I put a new line in the comment it is copied with "\n". Is it right?

Thanks.

Maycon Belfort

Hi @G subramanyam I have seen that the first link solved my problem with the comment's new line.

Thanks

Maycon Belfort

@Dirk Ronsmans problem solved when using {{triggerIssue.comment.last.body}}

Thanks

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