Unable to drag and drop using an Apple Mac

Question

Hi All

I have some users on an Apple device (iMac/Macbook) where the drag and drop function does not work.  The function works fine on any of the windows devices.

Example:

You have an email with an attachment and you want to drag and drop the attachment into a ticket from the customer portal or the agent portal.

Similarly - you want to be able to drag and drop from a folder location onto the relevant attachment fields when logging an issue.

Robin Stemmers · Answer

Hello Manon

They are using Chrome as that is the preferred brower in our org.

I will check with them in terms of another browser, but more than one user could not do this action

Manon Soubies-Camy · Answer

Hi @Robin Stemmers,

I am using a MacBook myself and have no issues with drag and drop. Are they using any browser in particular? Can they use different browsers to check if it's linked?

Best,

- Manon