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Sending Google Drive Attachments via Jira Cloud Service Desk

Jacob Carnall

Hi Community!

Hoping someone can help me with this!

I've got my Google Drive integrated with Jira. When I attach a file to the email that I'm sending, it appears like an attachment. However what the customer receives is a link to download which requires them to sign into the helpdesk portal.

Is it possible to attach the physical file? If so, what steps to set this up and are there any limits? Or is it possible to allow the file to be downloaded without requiring sign in?

Cheers!

Accepted answers

Angélica Luz

Hello Jacob,

Welcome to Atlassian Community!

When it comes to Customer notifications, images, and other types of files will show as an inline preview, but when the customer clicks to expand the image or to open a file, they will be redirected to the customer portal to login.

Currently, that's the only way for customers to view and download attachments, they must access the portal for that.

There is a feature request suggesting this improvement:

Allow Attachments to be included as an actual Email Attachment

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

All comments

Angélica Luz

Hello Jacob,

Welcome to Atlassian Community!

Currently, that's the only way for customers to view and download attachments, they must access the portal for that.

There is a feature request suggesting this improvement:

Allow Attachments to be included as an actual Email Attachment

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Boris Berenberg - Atlas Authority

We support placing attachments directly into the customer email in Notification Assistant for Jira I am not sure if this will work with your Google Drive source, but native Jira attachments definitely work.

Jacob Carnall

Thanks so much for your reply @Boris Berenberg - Atlas Authority

I didn’t even think of the marketplace!

Jacob Carnall

Thanks for getting back @Angélica Luz - I’ll view the improvement now.

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