How to add non-agent User in servicedesk

Question

hello

we have purchased 3-agent license for our business. As a fact I would like to add users to JIRA, that would be solving the tasks after agents assingning them the task. In terms of business process - users, that will see the task with all the comments and will be able to close them after the task is done.

Nic Brough -Adaptavist- · Answer

That's correct, your agents are the ones who are supposed to do the work.

Alexey Khromov · Answer

Thank you for the comment BUT as it said

These users canThese users can't* View issues, comments and attachments
* Add and delete their own attachments and internal comments
* Watch and vote for issues

* Leave comments for customers
* View queues, the customer list, or reports
* Transition service desk issues
* Log work on a service desk issue
* Be assigned to a service desk issue

Nic Brough -Adaptavist- · Answer

Start with a read through https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html  - you can skim most of it, but look for the "Involve JIRA Software or Core users" section