Assign a Done ticket to who did the work

Question

Hi there

I'm hoping someone can help with configuring the correct automation for this task:

I would like to assign a ticket transitioned to Done back to the user that originally moved the ticket into In Progress.

The idea is to be able to show who the 'work' of the ticket is attributed to, after it has moved through our SDLC workflow. For example:

* Dev1 moves the ticket from the Backlog or To Do into In Progress status
* Dev1 completes work and transitions to PR Out for review
* Dev2 reviews the PR
* Dev2 transitions to Automation status
* Q1 transitions to PO Signoff
* PO1 moves ticket to Done

How can I automatically assign that Done ticket to Dev1? Apologies if this has been covered elsewhere - I couldn't find anything that matched my requirements.

Thanks

Julian Governale · Answer

Agreed with @caglad , create a custom field called Developer or what ever you want to call it.  Set the value during a workflow transition:

You will need to decide if Assignee should be required during the create phase or a different transition, maybe from todo to in progress.  We'll assume we know the assignee at the creation of the issue

* During the creation transition set a post function to copy the Assignee value. use the Copy value from other field post function
* Select assignee for the source field
* Set the destination field as your new custom field.

On the closure transition

* Create a post function and use the Copy from other field option
* Source will be the custom field value
* Destination will be assignee

It's your decision if you want to expose this new custom field in the create, edit screen but I would put it on the view screen so you can validate the original value.  Either way you can automate this via a workflow post function - no add-on needed.

Leon Harvey_mqpajj · Answer

Thanks @caglad that might be what we have to do! I was hoping to avoid introducing further manual steps!

caglad · Answer

I cant think of a way to automate this as there does not seem to be a way to identify Dev 2 easily. One think we did is create a customer field called developer and fill that in with the person doing the work. Dev 2 could fill their name in for example. Then you can see who completed the actual work.