How to auto re-assign ticket from custom field to assignee field on transition?

Question

Hello, we use jira next-gen and I do some automation via rules.

1. I want to assign an issue to the specific QA-person once it is transferred to the QA status (DONE)

2. I want to re-assign back to the last assignee prior to QA if we move the issue back in progress. (FAILED)

0. I've created the PERSON custom field named 'Last developer assigned'

1. On transition to QA status, we take Assignee value and put it to the 'Last developer assigned' and then assign the issue to QA person. It works.

2. When to goes back to In progress the idea is to pick up the value from the "last developer assigned" and put it to the Assignee field. And this won't work.

Any ideas why?

Maksym Yergiyev · Answer

Hello Guilhem

Thank you for your answer.

I'm not assigning on the second step, I'm editing fields.

1. First problem - I cannot see how I can assign directly to my custom field {{customfield_10612}} using the drop-down

2. Second. I have the progress, now it's got unassigned with both cases:

{
    "fields":{
        "assignee":"{{customfield_10612}}"
    }
}

{
   "fields":{
         "assignee" : [{"id" : "{{customfield_10612}}"}]
      }
}

Guilhem Dupuy · Answer

Hello Maksym,

You can try the following action : instead of choosing a "assign issue to", use an "Edit issue Fiels" like you did if the first part of your automation rule.

Then, select "Assigne" as the field to set, and in the value use the smart value {{NameOfYourField}}

In the following example, the field I want to set as an assignee (which must be of "User Select" type) is called "approvers" :

Let me know if it helped or not,

Guilhem