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Comments marked resolved due to text deletion but not actually deleted

Brenda Hoyle

Hi all,

I keep having an issue with Confluence where when the page gets published, Confluence will mark some comments as "resolved" and note the reason for it as someone from our team deleted the text. The problem is... no one is deleting or copy and pasting the text. It even listed me as someone who deleted text, but all I did was add text.

To add to the issue, because Confluence thinks the text was deleted, it won't let me reopen the comment thread.

Is anyone else having this issue and, if so, are there any known fixes for this?

Accepted answers

All comments

Diego_88dj6o

Hello @Brenda Hoyle !

As I understand, inline comments are being marked as resolved due to the fact that Confluence interprets text as being removed from the page. This also causes the comments to get stuck in the resolved status because the original text was supposedly removed.

I tried to replicate this but was able to reach the same results only when actually removing all the original text from the page at once.

I have created this page with highlighted text (either with bold or the comment highlight) describing what I did to each specific piece of text that contained a comment:

Removing all commented text excerpt at once and then adding the exact same text back does not bring the comment back because we essentially deleted the original text and then added new text that is written as the original, but is not the original.

With this in mind, I would like to ask you a few questions. Here we go:

Could you describe in a step by step manner, how was this behavior triggered on your side?

Is this affecting all pages containing inline comments that you edit?

Is this happening regardless of the browser you use while editing the page?

Let us hear from you!

Brenda Hoyle

Hi Diego,

Thanks for looking into this!

I've noticed the problem happens in the longer documents we work on when there's multiple people in the document at the same time, making edits in different sections.
I have not noticed this happening in the smaller pages we have.
I use Google Chrome.

For context, we're working on gov't papers, so the document ends up being quite long. Different people on our team are assigned different sections so at no point are they editing my sections. However, when my teammates make additions to their sections and publish the page, I'll get an email stating that they deleted and readded my section (on top showing me they added text to their sections) even though I was adding to that section that entire time and nothing was deleted.

Caitlin Main

I just had this exact situation happen to me yesterday, including being unable to reopen the resolved comment in question. I was doing a review of all comments in a longer confluence doc, and was saving after each edit/resolution. I was the only one editing the page at that time, and found that the resolved comment was on text I had not touched at all during my edits.

I have not seen it happen in any other pages so far, but I've informed my teams to keep an eye on their comments. I'm using Chrome (v86), as well.

Brenda Hoyle

Thanks for sharing! It makes me feel a little better that it's not just unique to us. Hopefully this is something they'll resolve soon as it's causing issues in our document development process.

We've been using action items to cope with this bug where we can, but that's not always possible.

Brenda Hoyle

@Diego Any updates on this? It's been almost a month and a half since I first posted about this issue.

Diego_88dj6o

Hello @Brenda Hoyle!

Thank you very much for keeping this thread alive. I am sorry for not coming back earlier. I was able to find the following report:

The option to Reopen Resolved inline comments has disappeared

Atlassian is currently working to solve this issue. The best course of action would be to keep an eye there to check when the issue is solved.

Also, there is this another report about copying and pasting content with inline comments:

[Confluence Cloud] Cutting and pasting an inline comment in editor resolves the inline comment

Let me hear from you!

Mohammadmahdi Golmohammadi

hi, same problem here. but we didnt have this problem before.
could you solve it?

Roman Lemtugov

After new version page publishing all new text gone (no delete action from my side), all comments was marked as deleted with incorrect timestamp (system show that I have deleted text 5-6 hours ago, actually no)

All changes haven't been saved and cannot be restored by previous version.

Page included:
- images
- tables
- text
- jira issue macros
- devider
- expand

WTF?!

Anders Qvist

This issue remains. I suspect it is related to editing a page and then closing it without saving the changes. There is nothing in page history to indicate that the purportedly deleted text was touched. Since the comments cannot be reopened, this is a quite serious bug.

Sophie Clary

Hello,

I just had the exact same issue and was quite distressed about it. I started commenting a very long page and had a total of 26 comments.

When I came back to it 3h later and edited a part of that same page (I was the only person editing that page) which had no comment and published my modifications, 22 of my comments disappeared completely. Only when I closed Confluence completely and opened it again did the comments appear, but as resolved "because the text was deleted".

Fact is, I did not delete that text...

I had to to go back to the previous version in order to have the option to reopen the comments.

Laura Kolker {Appfire}

Just ran into this problem.

Page is a massive table.

Using Firefox.

The row I added to had similar cell content to the rows with comments that were deleted. Maybe that's relevant.

So last cell in 3 rows spread throughout the table had the same text ABC. Two had comments highlighting that text. I added some text to the 3rd row that started with the same text, and saved. The comments are now listed as deleted.

Reverting the page didn't help.

Correction: Reverting the page didn't change the state of the resolved comments, but it did allow me to reopen the comments.

adrianne_mhqiz9

It could be Grammarly or other browser extensions. Apparently if you are on a page, in edit mode, and you click the Grammarly button, it can close comments when you save the page. It can also happen with other browser extensions, but I'm not sure which ones. Hope this helps. We are waiting to see if it happens again, now that we are aware of the Grammarly issue.

Brooke Ashley_bkqbcl

@Diego Any updates on this? We are running into the same exact issue

LAL_i6rck1

Seems like this is an regression issue. Issues linked have been resolved last year, but we are now experiencing this exact issue.

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