Jira login issue

Question

Jira has stopped allowing my coworker to access tasks. He's tried to go to Jira that says" check your inbox to finish sign up"" we sent a sign up email to you at...". However, nothing is emailed to him and he has previously signed up/had previously logged into Jira.

Has anyone else experienced this issue or can assist with resolving the problem?

Vincent

Ariel.Prado · Answer

Vincent,

The trouble is login in this page https://admin.atlassian.com/ ?
Or is when trying to see Issues, Project for what  you would need is the Product access?

Sorry about my questin, but i need to see where is key of the problem.

You are welcome, we are here to help!!!

Vincent Langer · Answer

Hi Ariel,

1) Yes I am

2) Yes, he has multiple accounts under various email addresses

3) Yep, just one who is also an admin

Thank you for responding!

Ariel.Prado · Answer

Hi Vicent,

Could you give us more info? For example:

1) Are you a site admin?

2) The user has only one atlassian account?

3) This happend with only one user?

waiting for you comments!

Regards

Ari