Email notification

Question

As a Jira Admin , how do i enable the email notifications to a group ( DL ) whenever  that group is mentioned anywhere in the created issue . To be very clear , it's not the email triggering on updating the issues BUT it's only when a group's name is mentioned anywhere in the created issue ( could be assignee field , reporter field or the comment field ).
For example :

- There is a project under which i have an issue created where there is a comment added tagging a group in it . Now the users present under that group should get an email notification triggered

Regards,
Pranav

Jack Brickey · Answer

You would need to use your email server and creat a forwarding file from the team email to others.

Pranav Somani · Answer

hi @Jack Brickey  , yes we have a user defined that equates to a group  . So I wanted to know on how do i trigger out notifications emails to that user when that same user is mentioned in the anywhere in the ticket  like in comments or assignee , etc .

nina_schmidt · Answer

Hi @Pranav Somani

I had some options in my mind:

1. same like @Jack Brickeywith a SIL Script automation

2. Filter set on the mentioning of that group and the Filter Abo sent ASAP, not the nicest way.

3. Perhaps and Addon like-jira email this issue might help, but there we would need some specialist on that to help clarify if it’s feasible.